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See the IVR in the Skype Client RRS feed

  • Question

  • Hi,

    I want to create an IVR workflow with 3 options.

    Name of the IVR will be: TEST-IVR, On this on I have set the main telephone number.

    Option 1 = Administration

    Option 2 = Financial

    Option 3 = Sales

    When the caller has made his choice ( in this case option 2 ), the call will be connected to a user which is in the right response group. At the client the popup shows "Incoming call for TEST-IVR". In this case I want that TEST-IVR wil be replaced for "Financial" because that choice was made by the caller.

    Does anyone know how to fix this / or if this is possible in Skype for Business 2015 / 2016?

    Thank you in advance

    Tuesday, July 11, 2017 12:23 PM

All replies

  • Hi RobertJanvdB,

    Based on my research, it seems that no option to modify it.

    The following document is for your reference, it’s similar to SFB 2015
    https://technet.microsoft.com/en-us/library/jj205213(v=ocs.15).aspx


    Regards,

    Alice Wang


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    Wednesday, July 12, 2017 6:42 AM
  • Hi Alice,

    Thank you for this.

     I wll let the call open, maybe some one else has an other idea.

    Thanks you!

    Regards,

    Robert Jan van den Bovenkamp

    Wednesday, July 12, 2017 11:29 AM
  • seems no option but not sure for it
    Tuesday, July 18, 2017 7:37 AM