locked
See the IVR in the Skype Client RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    I want to create an IVR workflow with 3 options.

    Name of the IVR will be: TEST-IVR, On this on I have set the main telephone number.

    Option 1 = Administration

    Option 2 = Financial

    Option 3 = Sales

    When the caller has made his choice ( in this case option 2 ), the call will be connected to a user which is in the right response group. At the client the popup shows "Incoming call for TEST-IVR". In this case I want that TEST-IVR wil be replaced for "Financial" because that choice was made by the caller.

    Does anyone know how to fix this / or if this is possible in Skype for Business 2015 / 2016?

    Thank you in advance

    Tuesday, July 11, 2017 12:23 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi RobertJanvdB,

    Based on my research, it seems that no option to modify it.

    The following document is for your reference, it’s similar to SFB 2015
    https://technet.microsoft.com/en-us/library/jj205213(v=ocs.15).aspx

    Regards,

    Alice Wang

    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, July 12, 2017 6:42 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Alice,

    Thank you for this.

     I wll let the call open, maybe some one else has an other idea.

    Thanks you!

    Regards,

    Robert Jan van den Bovenkamp

    Wednesday, July 12, 2017 11:29 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    seems no option but not sure for it
    Tuesday, July 18, 2017 7:37 AM