Hi,
I want to create an IVR workflow with 3 options.
Name of the IVR will be: TEST-IVR, On this on I have set the main telephone number.
Option 1 = Administration
Option 2 = Financial
Option 3 = Sales
When the caller has made his choice ( in this case option 2 ), the call will be connected to a user which is in the right response group. At the client the popup shows "Incoming call for TEST-IVR". In this case I want that TEST-IVR wil be replaced
for "Financial" because that choice was made by the caller.
Does anyone know how to fix this / or if this is possible in Skype for Business 2015 / 2016?
Thank you in advance