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HIS 2013 Connectivity issues RRS feed

  • Question

  • Hi, we're configuring a connection between HIS2013 and a Mainframe for a LU6.2 application. We used microsoft's official guide to configure IP-DLC connections, we can reach the remote mainframe and start the sessions. The problem we have is that these sessions disconnect randomly and the mainframe administrators see them still active.

    This IP-DLC connection is established through VPN over a dedicated link and is the only service that goes through it, so we don't see it as a congestion problem.

    We installed HIS2013 in a Windows 2012 server (virtual machine - vmware), and we are seeing these events:

     

    Id. del evento:664
    Categoría de la tarea:(3)
    Nivel:         Advertencia
    Palabras clave:Clásico
    Usuario:       <computer>\<user>
    Equipo:        <computer>
    Descripción:
    RTP connection has timed-out
      Connection name  = @R000067
      COS              = #CONNECT
      Remote node name = <REMOTENODE>  
      Local TCID       = 00000000 43006ae8 
      Remote TCID      = 0000004f 7900fb73  

     Effect:
     The node will attempt to path-switch

     Action:
     Investigate the cause of the error

    Nombre de registro:Application
    Origen:        SNA IP-DLC Link Service
    Fecha:         15/09/2016 02:04:56 p.m.
    Id. del evento:308
    Categoría de la tarea:(3)
    Nivel:         Información
    Palabras clave:Clásico
    Usuario:       <COMPUTER>\<USER>
    Equipo:        <COMPUTER>
    Descripción:
    LU6.2 session deactivated
      Sense code         = 0x80020000
      Local LU (Alias)   = <NETNAMELOC>.<CPNAMELOC>    (<CPNAMELOC> )
      Partner LU (Alias) = <NETNAMEREM>.<CPNAMEREM>      (@I000058)
      Mode name          = CPSVCMG 
      Session identifier = f8371b73 594b04ef 
      LS name            = @R000065
      LFSID              = 02000100  

      

    Usuario:       <computer>\<user>
    Equipo:        <computer>
    Descripción:
    CP-CP sessions deactivated while broadcast Locate outstanding
      Sense code          = 0x08900070
      Adjacent node       = <NETNAMEREM.CPNAMEREM>    
      Origin CP name      = <NETNAMELOC.CPNAMELOC>   
      Origin LU name      = <NETNAMELOC.CPNAMELOC>   
      Destination LU name = <NETNAMEREM.CPNAMEREM>      

     Cause:
     CP-CP sessions deactivated while broadcast Locate in process. Note that this message could be logged during normal node shutdown.

     Effect:
     Session activation may fail.

     Action:
     This log simply flags the fact that a session failure impacted a pending broadcast Locate.  Other, more specific, logs give reasons for the session failure and appropriate actions.

    Origen:        SNA IP-DLC Link Service
    Fecha:         15/09/2016 02:04:56 p.m.
    Id. del evento:733
    Categoría de la tarea:(3)
    Nivel:         Información
    Palabras clave:Clásico
    Usuario:       <computer>\<user>
    Equipo:        <computer>
    Descripción:
    CP-CP sessions deactivated
      Sense code        = 0x80020000
      Adjacent CP name  = NETNAMEREM.CPNAMEREM

    Thanks in advance

    Thursday, September 15, 2016 6:04 PM

All replies

  • Hi,

    in looking at the error message it appears that your link is gone.

    The IBM Sense code 80020000 means

    8002    

    Link Failure:  Data link failure.

    The network connection is being lost. This needs to be investigated in more detail by capturing traces and network traffic. You may want to try with a different virtual NIC at the VMWARE machine.

    Anyway, can you please open a Microsoft Support case ? We can then start to investigate in detail.

    Many thanks

    Manfred Mittermüller

    -- MSFT --

    Monday, September 26, 2016 11:32 AM
    Moderator
  • Hi Manfred, thanks for the reply. We're using the vmxnet3 type, my other options are E1000 and E1000E, which one would be better? Would it be better if i installed HIS on a physical host? I couldn't find any recommendations for installing on virtual environments.

    Thanks in advance


    Monday, September 26, 2016 1:13 PM
  • Hi,

    HIS 2013 fully supports virtual environments. So, I would try the E1000 first and see how it goes.

    It of course may be a different issue, but to determine that we would need to get network captures to see who is disconnecting the network connection.

    HTH

    Manfred Mittermüller

    -- MSFT --

    Wednesday, September 28, 2016 8:57 AM
    Moderator
  • Hi everybody : How did you do with the attempt of using the E1000 driver? Did you succeed?

    Thursday, December 22, 2016 2:34 PM
  • Hi everybody : How did you do with the attempt of using the E1000 driver? Did you succeed?

    Log Name:      Application
    Source:        SNA IP-DLC Link Service
    Date:          21/12/2016 02:41:53 p.m.
    Event ID:      664
    Task Category: APPN
    Level:         Warning
    Keywords:      Classic
    User:          BCMARG01HISS01\bcm_ib
    Computer:      BCMARG01HISS01.domain.corp
    Description:
    RTP connection has timed-out
      Connection name  = @R000003
      COS              = CPSVCMG 
      Remote node name = IBGW02  
      Local TCID       = 00000000 030015b3 
      Remote TCID      = 80000000 00000000  

     Effect:
     The node will attempt to path-switch

     Action:
     Investigate the cause of the error

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="SNA IP-DLC Link Service" />
        <EventID Qualifiers="768">664</EventID>
        <Level>3</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2016-12-21T17:41:53.000000000Z" />
        <EventRecordID>122599</EventRecordID>
        <Channel>Application</Channel>
        <Computer>BCMARG01HISS01.domain.corp</Computer>
        <Security UserID="S-1-5-21-900604572-1028634513-2023850853-1001" />
      </System>
      <EventData>
        <Data>@R000003</Data>
        <Data>CPSVCMG </Data>
        <Data>IBGW02  </Data>
        <Data>00000000 030015b3 </Data>
        <Data>80000000 00000000 </Data>
        <Binary>534E414950312C2030</Binary>
      </EventData>
    </Event>

     
    Thursday, December 22, 2016 2:46 PM
  • Hello,

    The log shows the following

    RTP connection has timed-out

    Have you a firewall between the HIS server and the Mainframe ?

    Best regards,


    Steve Melan - BCEE My Blog : http://stevemelan.wordpress.com

    Monday, January 9, 2017 8:08 PM
  • Hi, it didn't work. We also tried with a physical server and got the same results.
    Friday, January 13, 2017 3:23 PM
  • Hi, we have a firewall between the HIS server and the Mainframe. The mainframe is in a remote location and we connect through an ipsec VPN. We could send and receive transactions, but never in a continuos way. It would work for a while and then it crashed with the timeout errors

    best regards

    Friday, January 13, 2017 3:27 PM
  • Hi,

    You can increase the send and receive timeout.

    Have you already taken a look at the firewall / network monitor if there is nothing blocking the communication between the HIS and the Mainframe.

    Best regards,


    Steve Melan - BCEE My Blog : http://stevemelan.wordpress.com

    Monday, January 16, 2017 8:32 PM
  • Hi,

    we've already tried to increase the timeouts, but it keeps failing with link outage errors. 

    we allowed all IP traffic at the firewall to rule out any port filtering issues

    we tried dynamic and static LU definitions, the IBM mainframe doesn't start the sessions in static configuration (we don't know why), it only works with dynamic definition. But they're unstable, they can last 5 minutes or 5 hours

    Frankly, we don't know what else to try, all suggestions are welcomed

    best regards


    Monday, February 13, 2017 3:32 PM
  • Hi,

    It seems to me that there should be somewhere a timeout or a idle timeout. It could also be from the Mainframe side that there is a session timeout.

    It could be on the Enterprise Extender ...

    Best regards,


    Steve Melan - BCEE My Blog : http://stevemelan.wordpress.com

    Tuesday, February 14, 2017 9:09 AM