Outlook 2002 issues related to the "Make text and other items larger or smaller" function RRS feed

  • Question

  • Does anyone know how the "Make text and other items larger or smaller " works.  I know how to use it but what is actually happening behind the scenes when you use this function?  I like to know what is going on when you use these functions so that it is easier to trouble shoot.. The problem I am having is all the machines we just deployed are Windows 7 Enterprise with Office XP Enterprise.  Everything functions fine when you leave the "Make text and other items larger or smaller " option at 100% but if you change it to 125% or 150% all of a sudden Office starts flaking out.

    For Example:

    .msg attachments are not showing as attachments.  All you see is semi colons.. You can click in that area and it will open the invisible attachments but they dont show up to click on.. You can also save them by going to file> save attachments.  All other file extensions work and it works if it is set to smallest (100%)

    Another thing is when that option is used you can not forward multiple emails at once.. When you set it to 125% or 150% you get "object is not valid" but set it back to 100% and it functions fine.


    Any help would be appreciated.


    Friday, May 7, 2010 2:41 PM


  • I'm sorry to have to inform you Office XP (and more specific ourlook 2002) is not fully compatible with Windows 7. The Windows 7 compatibility center states office 2003 is only supported with SP2, so I conclude older versions are not fully compatible. Also the Office XP system requirements do not state 7 is supported. Several userforums indicate there are issues when using office XP in Vista/7, but not of the kind you are reporting. (only passwords not being saved)

    I would recommend to take a look in the Office XP solution center or have your question posted in the Office Compatibility forums to have some office specialist help you work around this specific issue.

    kind regards, 


    • Marked as answer by Dale Qiao Monday, May 10, 2010 1:28 AM
    Friday, May 7, 2010 9:50 PM