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  • Question

  • We have a fresh and new installation of SharePoint 2013.

    There are about 300 site collections. Some developers have deployed several farm solutions. All the 300 site collections work without any problem except 4 site collections. When I try to navigate to that site collections first it take very long time and then I get the error message " Sorry, something went wrong An unexpected error has occurred". I have tried to log on with different userid, and used the highest privileges but always I got the same message. 

    I'll appriciate any help

    Thanks!

    //Ashraf

    Tuesday, June 11, 2013 8:54 AM

Answers

  • Thanks for all of you guys who participate with different tips and ideas. I appreciate all of your input.

    I have solved the problem by restoring the broken site collections using SharePoint Designer. Earlier I have tried to restore the broken site collections from an old backup content DB but I got the same issue.

    Once again, thank you :-)

    //Ashraf

     
    • Marked as answer by Qiao Wei Saturday, June 22, 2013 10:27 AM
    Friday, June 14, 2013 10:56 AM

All replies

  • Check the event viewer and SharePoint ULS log files to find out what's actually going wrong


    Kind regards,
    Margriet Bruggeman

    Lois & Clark IT Services
    web site: http://www.loisandclark.eu
    blog: http://www.sharepointdragons.com

    Tuesday, June 11, 2013 10:05 AM
  • Hi,

    can you please try to refresh the page after you receive the error message and see if that helps.

    You could also try to raise the timeout level of the Application Pool in IIS for the Web Application containing the site Collections.

    Cheers,

    Daniel


    Daniel Bugday
    Microsoft Community Answerer, Member of Microsoft Extended Expert Team, MCT, MCTS/MCPD SharePoint 2007/2010, SQL MCDBA, MCSE
    Blog: SharePoint By Bugday
    Contact:

    Tuesday, June 11, 2013 10:55 AM
  • Hi Margriet,

    Unfortunately, the dashboard freezes as soon as I start the broken site collection. So I could not see the ULS log.

    Thanks!
    //Ashraf

    Wednesday, June 12, 2013 11:14 AM
  • Hi Daniel,

    I tried your suggestions to refresh the site and to increase the timeout in IIS but I got the same problem.

    Thanks for your tips

    //Ashraf

    Wednesday, June 12, 2013 11:16 AM
  • Check the event Viewer and the ULS logs on disk(better to look on disk if the dashboard freezes).

    Cheers,


    Daniel Bugday
    Microsoft Community Answerer, Member of Microsoft Extended Expert Team, MCT, MCTS/MCPD SharePoint 2007/2010, SQL MCDBA, MCSE
    Blog: SharePoint By Bugday
    Contact:

    Wednesday, June 12, 2013 12:10 PM
  • Hi Daniel,

    I picked up a couple of rows from the ULS which contain the last error messages before I get the message "Sorry, something went wrong":

    06/13/2013 12:34:05.33* w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         Database                       btq8 High     ...mand.ExecuteReader(CommandBehavior behavior, String method)     at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)     at Microsoft.SharePoint.Utilities.SqlSession.ExecuteReader(SqlCommand command, CommandBehavior behavior, SqlQueryData monitoringData, Boolean retryForDeadLock)     at Microsoft.SharePoint.SPSqlClient.ExecuteQueryInternal(Boolean retryfordeadlock)     at Microsoft.SharePoint.SPSqlClient.ExecuteQuery(Boolean retryfordeadlock) 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         Database                       ad194 High     ExecuteQuery failed with original error 0x80131530 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         Database                       8z23 Unexpected Unexpected query execution failure in navigation query, HResult -2146233040. Query text (if available): "BEGIN TRAN DECLARE @abort int SET @abort = 0 DECLARE @EidBase int,@EidHome int SET @EidBase = 0 SET @EidHome = NULL IF @abort = 0 BEGIN EXEC @abort = proc_NavStructDeleteNodeByIds '2EB00ECD-B9FD-4160-BEE2-BBA7F3EBAD89','BB009398-9418-439A-9011-1470A8C8B9FB',43587,N'20130613 07:25:01',@wssp0 OUTPUT SELECT @wssp1 = @abort END IF @abort = 0 BEGIN EXEC proc_NavStructLogChangesAndUpdateSiteChangedTime @wssp2, @wssp3, NULL END IF @abort <> 0 BEGIN ROLLBACK TRAN END ELSE BEGIN COMMIT TRAN END IF @abort = 0  BEGIN EXEC proc_UpdateDiskUsed '2EB00ECD-B9FD-4160-BEE2-BBA7F3EBAD89' END " 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         General                       8kh7 High     An unexpected error occurred while manipulating the navigational structure of this Web. 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         Monitoring                     b4ly High     Leaving Monitored Scope (PortalSiteMapNode: Populating navigation children for web: /SUPPORT/PROC). Execution Time=118953.231695648 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33 w3wp.exe (0x16D4)                       0x2120 Web Content Management         Publishing                     8vzf High     PortalSiteMapProvider was unable to fetch children for node at URL: /support/proc, message: Thread was being aborted., stack trace:    at Microsoft.SharePoint.Library.SPRequestInternalClass.DeleteNavigationNode(String bstrUrl, Int32 lNodeId, DateTime dateParented)     at Microsoft.SharePoint.Library.SPRequest.DeleteNavigationNode(String bstrUrl, Int32 lNodeId, DateTime dateParented)     at Microsoft.SharePoint.Publishing.Navigation.SPNavigationSiteMapNode.UpdateSPNavigationNode(SPNavigationNode node, SPNavigationNode previous, String name, String url, String description, String target, String audience, Boolean forceCreate)     at Microsoft.SharePoint.Publishing.Navigation.SPNavigationSiteMapNode.UpgradeDraftSPNavigationNode(SPNavigationNode draftNode, SPNavigationNode previous)     at Micr... 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33* w3wp.exe (0x16D4)                       0x2120 Web Content Management         Publishing                     8vzf High     ...osoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.<>c__DisplayClass3.<UpdateNavigationNodes>b__1()     at Microsoft.Office.Server.Utilities.Security.SecurityUtilities.RunWithAllowUnsafeUpdates(SPWeb web, Action secureCode)     at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.PopulateNavigationChildrenInner(NodeTypes includedTypes)     at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.PopulateNavigationChildren(NodeTypes includedTypes)     at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapNode.GetNavigationChildren(NodeTypes includedTypes, NodeTypes includedHiddenTypes, Boolean trimmingEnabled, OrderingMethod ordering, AutomaticSortingMethod method, Boolean ascending, Int32 lcid)     at Microsoft.SharePoint.Publishing.Navigation.PortalSi... 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.33* w3wp.exe (0x16D4)                       0x2120 Web Content Management         Publishing                     8vzf High     ...teMapNode.GetNavigationChildren(NodeTypes includedTypes, NodeTypes includedHiddenTypes, OrderingMethod ordering, AutomaticSortingMethod method, Boolean ascending, Int32 lcid)     at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapNode.GetNavigationChildren(NodeTypes includedHiddenTypes)     at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapProvider.GetChildNodes(PortalSiteMapNode node, NodeTypes includedHiddenTypes) 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.35 w3wp.exe (0x16D4)                       0x2120 Web Content Management         Publishing                     7fov Medium   Caught a thread abort exception in TemplateRedirectionPage.ProcessRequest, the exception may be expected. stack trace=   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest()     at System.Web.UI.Page.ProcessRequest(HttpContext context)     at Microsoft.SharePoint.Publishing.TemplateRedirectionPage.ProcessRequest(HttpContext context) 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.35 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         General                       8nca Medium   Application error when access /support/proc/Pages/default.aspx, Error=Request timed out. 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.35 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         Runtime                       tkau Unexpected System.Web.HttpException: Request timed out. 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.35 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         General                       ajlz0 High     Getting Error Message for Exception System.Web.HttpException (0x80004005): Request timed out. 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.35 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         General                       aat87 Monitorable 46f4249c-43be-9086-ee07-396edd7ee959
    06/13/2013 12:34:05.36 w3wp.exe (0x0934)                       0x13A4 SharePoint Server Search       Query                         ac3iq High     Ims::EndPoints: old: net.tcp://SHMLMAPP031/FA88EC/QueryProcessingComponent1/ImsQueryInternal;, new: net.tcp://SHMLMAPP031/FA88EC/QueryProcessingComponent1/ImsQueryInternal;  
    06/13/2013 12:34:05.36 w3wp.exe (0x16D4)                       0x2120 SharePoint Foundation         Performance                   nask High     An SPRequest object was not disposed before the end of this thread.  To avoid wasting system resources, dispose of this object or its parent (such as an SPSite or SPWeb) as soon as you are done using it.  This object will now be disposed.  Allocation Id: {DA6A53F7-C0F0-4FA6-9757-CE6D3F5DF250}  To determine where this object was allocated, set Microsoft.SharePoint.Administration.SPWebService.ContentService.CollectSPRequestAllocationCallStacks = true. 46f4249c-43be-9086-ee07-396edd7ee959

    Thanks!
    //Ashraf

    Thursday, June 13, 2013 10:52 AM
  • Ashraf

    please check this tread and the solution to edit the navigational settings:

    http://social.msdn.microsoft.com/forums/en-US/sharepointcustomizationprevious/thread/96434e99-d488-457a-b0aa-d136571ad1d1

    Let us know if it helps,

    Daniel


    Daniel Bugday
    Microsoft Community Answerer, Member of Microsoft Extended Expert Team, MCT, MCTS/MCPD SharePoint 2007/2010, SQL MCDBA, MCSE
    Blog: SharePoint By Bugday
    Contact:

    Thursday, June 13, 2013 11:15 AM
  • Looks like something wrong with your site navigation. Also please check with PowerShell is the web /support/proc is available.


    Best regards, Andrii

    Thursday, June 13, 2013 1:46 PM
  • Thanks for all of you guys who participate with different tips and ideas. I appreciate all of your input.

    I have solved the problem by restoring the broken site collections using SharePoint Designer. Earlier I have tried to restore the broken site collections from an old backup content DB but I got the same issue.

    Once again, thank you :-)

    //Ashraf

     
    • Marked as answer by Qiao Wei Saturday, June 22, 2013 10:27 AM
    Friday, June 14, 2013 10:56 AM