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Problem Event Name: BlueScreen Local 1033 RRS feed

  • Question

  • Problem Event Name: BlueScreen
    Local ID 1033

    Friday, February 5, 2010 5:34 PM

Answers

  • Hi masonman37,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can refer to the following information to troubleshoot this issue.

     

    First, please make sure all the hardware device drivers and firmware are updated to the latest ones which are compatible with Windows 7. If the issue persists, could you please provide the following information?

     

    ·          When did the issue first occur? Did it occur after installing some software or changing some hardware?

    ·          How often does the issue occur? Does the issue occur after starting up the computer or while using certain application?

    ·          What is the brand and model of your computer? If it is a self-made computer, please list its MAKE/MODEL.

     

    Also, please go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs. If the issue persists, unplug all unnecessary devices to check the result.

     

    Besides, if you are interested in analyzing the minidump files, please refer to this knowledge base (KB) article for more information: How to read the small memory dump files that Windows creates for debugging

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, February 12, 2010 1:29 AM
    Tuesday, February 9, 2010 3:05 AM