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SCCM software update error:license terms could not be downloaded RRS feed

  • Question

  • Hi Team, i am using sccm2012 to deploy patches from micorsoft. we have 2400 pc, after a few days, 1500 pc received, and the chart shows 780 unknown, I ran the scan report, it shows most of them are got same error id

    license terms could not be downloaded

    any advice how to resolve this?thanks


    Thanks and best regards, -- KF

    Saturday, May 3, 2014 9:03 AM

Answers

  • I've ran into this issue at one of my client.

    I had the exact same behavihor.

    The Wsuscontent directory was missing an NTFS permission. I added the “Network Service” account full control on the directory and sub-directory and launch a new sync. Everything sync successfully.

    http://technet.microsoft.com/en-us/library/cc708545(v=ws.10).aspx

    (Disk section)


    Benoit Lecours | Blog: System Center Dudes

    Tuesday, May 6, 2014 5:13 PM

All replies

  • What is the wsussyncmgr.log saying? Are you able to download the EULA files from Microsoft? Do you have a Proxy and what AV are you running on the site server and clients?

    Kent Agerlund | My blogs: blog.coretech.dk/kea and SCUG.dk/ | Twitter: @Agerlund | Linkedin: Kent Agerlund | Mastering ConfigMgr 2012 The Fundamentals

    Sunday, May 4, 2014 8:43 AM
  • thanks for reply. The log says

    Failed to sync update a2347b3b-f7c4-4c8d-bcbb-7ae7787ac52d. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById

    We have 1500 PC received and installed patches, so I think the the configuraiton would be correct. Yes, there is proxy and it's configured properly and we tested a few rounds for patches download and deployments. not sure why this time not working well for some PC (800 out of 2400). Initially more PC are unknown and it's getting less. any advice how can I make the rest of the PC are to be scanned and install patches? Thanks


    Thanks and best regards, -- KF

    Sunday, May 4, 2014 5:07 PM
  • thanks for reply. The log says

    Failed to sync update a2347b3b-f7c4-4c8d-bcbb-7ae7787ac52d. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById

    We have 1500 PC received and installed patches, so I think the the configuraiton would be correct. Yes, there is proxy and it's configured properly and we tested a few rounds for patches download and deployments. not sure why this time not working well for some PC (800 out of 2400). Initially more PC are unknown and it's getting less. any advice how can I make the rest of the PC are to be scanned and install patches? Thanks


    Thanks and best regards, -- KF

    That updateID:
    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=a2347b3b-f7c4-4c8d-bcbb-7ae7787ac52d

    This is the Windows MSRT for x64 - April 2014.
    Maybe your 64bit computers are the only ones affected? (i.e. 32bit computers are ok)

    I would re-download the update into your deployment packaged, it the when the update files are downloaded into a deployment package, at the same time the MSLT will be downloaded again.


    Don
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    Sunday, May 4, 2014 10:02 PM
  • Hi DonPick,thanks. I tried to follow your advice to redownload the kb890830 but failed with error below. our previous downloading worked well though. same ID . I filter the failed scan report and found not only 64 bit affected, also 32bit xp. IE from 8,9,to 11. win7 and xp. but most are 64 bit win7 with IE9. any advice please? Thanks!

      Error: Windows Malicious Software Removal Tool - January 2014 (KB890830)
    Errors
    Failed to download content id 16802008. Error: Access is denied.
    Failed to download content id 16802009. Error: Access is denied.
      Error: Windows Malicious Software Removal Tool x64 - January 2014 (KB890830)
    Errors
    Failed to download content id 16802010. Error: Access is denied.
    Failed to download content id 16802011. Error: Access is denied.
      Error: Windows Malicious Software Removal Tool x64 - January 2008 (KB890830)
    Errors
    Failed to download content id 16787324. Error: Access is denied.
    Failed to download content id 16787325. Error: Access is denied.
      Error: Windows Malicious Software Removal Tool - January 2014 (KB890830) - IE Version
    Errors
    Failed to download content id 16802007. Error: Access is denied.
      Error: Windows Malicious Software Removal Tool - April 2014 (KB890830) - IE Version
    Errors
    Failed to download content id 16839540. Error: Access is denied.
      Error: Windows Malicious Software Removal Tool - March 2014 (KB890830) - IE Version
    Errors
    Failed to download content id 16828169. Error: Access is denied.
      Error: Windows Malicious Software Removal Tool - February 2014 (KB890830) - IE Version
    Errors
    Failed to download content id 16815265. Error: Access is denied.


    Thanks and best regards, -- KF

    Tuesday, May 6, 2014 3:58 PM
  • I've ran into this issue at one of my client.

    I had the exact same behavihor.

    The Wsuscontent directory was missing an NTFS permission. I added the “Network Service” account full control on the directory and sub-directory and launch a new sync. Everything sync successfully.

    http://technet.microsoft.com/en-us/library/cc708545(v=ws.10).aspx

    (Disk section)


    Benoit Lecours | Blog: System Center Dudes

    Tuesday, May 6, 2014 5:13 PM
  • Than you Benoit, this was driving me crazy. :)
    Wednesday, May 7, 2014 2:31 PM
  • Hey, it has worked for me too! Thnaks for sharing

    -- emnavarro02

    Tuesday, March 3, 2015 1:37 PM
  • Thank you, Benoit!

    Monday, March 23, 2015 8:32 PM
  • Merci Benoit!

    2 days trying to fix this!

    Rgds

    Zailani

    Thursday, December 22, 2016 4:30 AM