Normal.dot is always unchecked on Word 2010 startup RRS feed

  • Question

  • We use a normal.dot with templates. It is saved in all users' C:\Users\<user>\AppData\Roaming\Microsoft\Templates folder

    For most users this is OK, and when they start Word, they see the add-in tab and can access their templates. For some users, however, they don't see the add-in tab, and every time they start Word, they have to go File -> Options -> Add-Ins -> Manage: Word Add-ins. Here they put a check in Normal.dot. The Add-Ins tab appears, and they can work for this session, but the next time they start Word, the Add-Ins tab is gone.

    Known issue? Solution?

    Thank you.

    • Edited by Stoltenberg Monday, October 10, 2011 11:39 AM
    Monday, October 10, 2011 11:37 AM


  • If you are trying to replace the Normal template on each user’s account, then don’t. Instead, save your template under a different name and copy it to the Startup folder in each user’s profile. It should then properly load as an add-in.

    Stefan Blom, Microsoft Word MVP
    • Marked as answer by Stoltenberg Thursday, October 13, 2011 12:55 PM
    Monday, October 10, 2011 12:13 PM