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SFB Web App wont start (Firefox on Catalina)

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Joining as guest. Click web app meeting link. Plugin downloads and installs (for single user, the only option allowed). It installs without an error, but nothing happens (I think the plug in dies). There is no sign of the plugin, and if I start over, it tries to install again. Very repeatable. MacOs 10.15.5, Firefox 77.0.1

Thursday, June 11, 2020 8:33 PM

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Hi brtech98!

Does other browser have the same issue on Catalina?

You can try to open an Inprivate browsing session and make sure that your browser allows ActiveX controls to load and run.

Considering your Plug-in isn’t detected after installation, please try to launch your browser as a standard user instead of “run as administrator”. Then make sure you allow your browser to save local data or cookies on your computer or device.

For more details about troubleshooting Skype for Business Web App, you can learn from:

https://home.catholichealth.net/go/Skype/SkypeWebAppTroubleshooting

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Best Regards,
Jimmy Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Friday, June 12, 2020 6:13 AM
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Doesn't work on Chrome. Slightly different symptom: doesn't know that the plugin loaded, let alone started, but the result is the same. Tried a private browsing session, no difference. I'm on a Mac, there is no ActiveX and the link has tips that are Windows-specific.

Friday, June 12, 2020 2:41 PM
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Hi brtech98!

I found a similar case for your reference, hope it will help you:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_mac-mso_o365b/skype-web-app-plug-in-for-safari-on-macbook-pro/e2205cbd-dba9-475b-9ff6-ab47f7b1b10f?messageId=62e91eae-cf68-4534-a96c-7ada441464a6

Best Regards,
Jimmy Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Wednesday, June 17, 2020 10:08 AM
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That was for Safari and seems quite different from mine, because there is no problem using plugins with Firefox or Chrome.

Wednesday, June 17, 2020 3:47 PM
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Hi brtech98!

I am sorry for misunderstanding your issue.

Considering this is issue happened after installing the plug-in, we recommend you check if you have installed plug-in successfully in your control panel. If it installed in your computer, try to uninstall it and clearing your browser cache, then reinstall it to see if this issue can be fixed.

https://support.microsoft.com/en-us/office/trouble-installing-the-plug-in-3dba99b4-0f57-4ed7-9d70-682188c53404?ui=en-us&rs=en-us&ad=us#__toc378335121

Also, please make sure your computer operating system and web browser are on the list of supported platforms:

https://support.microsoft.com/en-us/office/supported-platforms-for-skype-meetings-app-skype-for-business-web-app-0269b0a0-d8da-4820-91d8-a868a439c0f7

Best Regards,
Jimmy Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Edited by Jimmyy_YangMicrosoft contingent staff Monday, June 22, 2020 8:26 AM
- Proposed as answer by Jimmyy_YangMicrosoft contingent staff Friday, June 26, 2020 9:52 AM
Monday, June 22, 2020 8:25 AM
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Hi,
Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

Best Regards,
Jimmy Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Friday, June 26, 2020 9:52 AM