Printer in VXP keeps losing connectivity RRS feed

  • Question

  • The Client is using VXP for an old cutomer database program that prints out special forms. Everything runs fine inside VXP until they try to print to a Server attached & shared printer. The printer shows a TS port attachment when it is working but each time the VXP mode is hibernated and reopened it shows the port as inactive and will not print. Sometimes if they apply a different TS port to the printer it will start working again but sometimes not. Once it starts working it works without fail until VXP is hibernated again. Sometimes a complete reboot of windows 7 seems to do the trick and sometimes a reboot of VXP does the trick but all in all they are extremely frustrated because there is no consistency in the way the problem is solved and sometimes they just giveup...  Any ideas why VXP is behaving this way...The printer is an EPSON 680 and it is connected to an SBS 2008 server and shared. Windows 7 has no problem using this printer.
    Tuesday, November 30, 2010 6:32 PM


  • Does the issue occur with other printers? If not, the most possible cause is the printer driver. It may not support this kind of works well.

    Please add the shared printer with the instructions in the following website.

    How to Use Windows XP Setting Up a Network Printer
    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    If you cannot find the correct driver, I suggest you download and install the driver for Windows XP from Microsoft Update Catalog.

    Microsoft Update Catalog - Search results for "EPSON 680 " 

    Extract the file, then start the printer installation with the steps in above website again. When selecting drivers, click Have Disk, and point to the correct *.inf file from the extracted files that are from the downloaded driver pack.

    If the issue still occurs, we may consider that the driver does not support virtual network properly.

    Arthur Xie
    TechNet Subscriber Support in forum  
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    • Marked as answer by Arthur Xie Monday, December 13, 2010 5:50 AM
    Wednesday, December 1, 2010 5:23 AM