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Windows 7 - 64bit BSOD ! RRS feed

  • Question

  • Hello All,


    I new system (custom built from an internet company) with Win 7 64 bit installed. I am now getting random BSOD every couple of hours, and I have no idea why.


    Here is the error report, I would give more information but I do not know what information is required to help further!

     

    Many thanks in advance for your time.

    Chris

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    7f
      BCP1:    0000000000000008
      BCP2:    0000000080050031
      BCP3:    00000000000006F8
      BCP4:    FFFFF800034CED91
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\111310-37705-01.dmp
      C:\Users\Elmopher\AppData\Local\Temp\WER-1000606-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Saturday, November 13, 2010 8:20 PM

Answers

  • Is ZoneAlarm or any other third party software firewall installed?

    If so, try uninstalling the software firewall, or try the following hotfix:

    http://support.microsoft.com/kb/981180/en-us

    There is a link at the top of the article to request the hotfix.

     

    • Marked as answer by Arthur Xie Friday, November 26, 2010 3:34 AM
    Sunday, November 14, 2010 12:47 AM

All replies

  • Is ZoneAlarm or any other third party software firewall installed?

    If so, try uninstalling the software firewall, or try the following hotfix:

    http://support.microsoft.com/kb/981180/en-us

    There is a link at the top of the article to request the hotfix.

     

    • Marked as answer by Arthur Xie Friday, November 26, 2010 3:34 AM
    Sunday, November 14, 2010 12:47 AM
  • ZoneAlarm is installed, got the hotfix so will try it and hope that it works!


    Thanks :)

    Sunday, November 14, 2010 2:28 AM