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Rename a username and email address due to marriage or divorce RRS feed

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  • If anyone sees any mistakes here, or if anyone wants to suggest a clarification, please let me know and I’ll edit this original post

     

    RENAME A USERNAME AND EMAIL ADDRESS DUE TO MARRIAGE OR DIVORCE

     

    This is a step-by-step instruction document to change (rename) a username and email address after a marriage or divorce.

     

    The challenge of the username and email address change is that it requires changes on the server in Windows Server and Exchange Server software, and it also requires changes on the client PC in Windows XP and Microsoft Outlook

     

    Your site may vary, so you may need to add, modify or eliminate some steps below, but you can use this document as a guide to get you started.

     

    These steps worked successfully with Windows Small Business Server (SBS) 2003, Exchange Server 2007 and Windows XP clients PCs using Microsoft Office.

     

    Let’s be clever and say that user “Isabella Single” got married, and her new name is now “Isabella Married”. Old username was “isingle” and new username is “imarried”. Her old email was isingle@thecompany.com and now her new email is imarried@thecompany.com

     

    First, make all your changes for Windows SBS Server 2003 (or your version of Windows)

     

    Log on to your Windows SBS Server as Administrator

     

    Open Active Directory Users and Computers (ADUC)

     

    Start> Programs> Administrative Tools> Active Directory Users and Computers

    (or use the shortcut if you have one on your desktop)

     

    On left side, choose “Users” and on right side, right-click the old username “isingle

    Choose “Rename”.  The software may let you type the new name “imarried” right there in the list, or it may open a “Rename Window” where you can change “Isabella Single” to “Isabella Married”. Change “isingle” to “imarried” and change isingle@thecompany.com to imarried@thecompany.com

     

    Right-click on username “imarried”, choose “Properties”

     

    On the General tab

    change isingle@thecompany.com to imarried@thecompany.com

    On the Profile tab

    change the profile path, if any (mine was blank)

    Change the Home Folder.  Our network uses a server named “america” and a folder called

    “Home” and then usernames, so my site looked like this

                Before said Connect H: to \\america\home\isingle   (that’s \\server\folder\folder)

                After said Connect H: to \\america\home\imarried   (that’s \\server\folder\folder)

    Now, stop what you’re doing and log on to server America, browse to the folder Home, browse to the folder “isingle”, right-click and choose rename, rename the folder to “imarried”.  If you don’t do it now, make a big note to do it later.

     

    On the Member Of tab

                Leave everything as is

    On the Attribute Editor tab

                Choose “apply all changes”

                Scroll through the list

                If the home directory still has “isingle”, choose Edit and change it to “imarried”

                LegacyExchangeDn – leave that as “isingle”

                Proxy address – leave that as “isingle”

                Look for the attribute named “objectSID’ and write that number on a piece of paper for later

     

    Close Active Directory Users and Computers (ADUC)

     

    Second, make all your changes for Exchange Server 2007 (or your version of Exchange)

     

    Open Exchange Server Management Console

     

    Start> Programs> Microsoft Exchange Server 2007> Exchange Management Console

    (or use the shortcut if you have one on your desktop)

     

    In Exchange Management Console, do these steps:

     

                On the left, expand Recipient Configuration

    Choose Mailbox> imarried> (right-click) Properties> Email address tab

                SMTP still had isingle@thecompany.com, so highlight it, choose Edit ,

    Change to imarried@thecompany.com, choose OK

                X400 still had “isingle” so highlight it, choose Edit ,

    Change LastName to “Married”, leave FirstName as “Isabella”, choose OK

                Choose Add to add back isingle@thecompany.com as the secondary email address so she’ll get

    emails sent to either email address

                Choose OK

     

                On the left, expand Organization Configuration, choose Mailbox

                On the right, under Default Offline Address list, choose Update> yes

     

    Close Exchange Server Manager on the server

     

    Third, make all your changes for the Windows XP client PC

     

    Log on to the client PC as ADMINISTRATOR (don’t log on as old username isingle and don’t log on as new username imarried)

     

    Backup the registry before you make any changes:

    1.        Click Start, click Run, type %SystemRoot%\system32\restore\rstrui.exe, and then click OK.

    2.        On the Welcome to System Restore page, click Create a restore point, and then click Next .

    3.        On the Create a Restore Point page, type a name for the restore point and then click Create

    4.        After the restore point has been created, click Close.

    Rename the user profile folder:

     

                Browse to C:\Documents and Settings\isingle

                Right-click on the folder, choose Rename

                Rename the folder to C:\Documents and Settings\imarried

     

    Change the Profile Image Path in the Registry:

     

                Start> Run> regedt32

    Expand to HKEY_LOCAL_MACHINE \ SOFTWARE\ Microsoft\ Windows NT \

    CurrentVersion \ ProfileList

     

    Select the correct SID that you wrote down previously when you noted it from ADUC above

    In the right-pane, double-click the ProfileImagePath value and change the profile path to

    C:\Documents and Settings\imarried

     

    Close Registry Editor, and restart Windows.

     

    Did you already rename the home folder \\america\home\isingle to \\america\home\imarried ?

    If you didn’t, then stop what you’re doing now and log on to server America, browse to the folder Home, browse to the folder “isingle”, right-click and choose rename, rename the folder to “imarried

     

    Log on to the Client PC as new username imarried

     

    Everything on the Desktop should look the same as it did under the old username

     

    Change the Outlook profile information

    Choose Start> Settings> Control Panel> Mail

    Choose Email Accounts> Change email account

    Change Isabella Single to Isabella Married, and change isingle@thecompany.com to

    imarried@thecompany.com

     

    DISCLAIMER: I didn’t write down good notes for this part, so it’s not genuine “step-by-step”.  I’m sorry!

    Open Outlook.  You may get error windows indicating that the paths could not be found.  If so, change the pathnames from

     

    C:\Documents and Settings\isingle\Local Settings\Application Data\Microsoft\Outlook

    To

    C:\Documents and Settings\imarried\Local Settings\Application Data\Microsoft\Outlook

     

    Instruct everyone in your organization to download the new Offline Address Book in their own Outlook:

                Tools> Send\Receive > Download Address Book> OK

    Monday, September 26, 2011 6:36 PM

Answers

  • Sending a reply to this so I can mark the original post as "answered"
    • Marked as answer by REBECCA1190 Tuesday, September 27, 2011 2:01 PM
    Tuesday, September 27, 2011 2:01 PM

All replies

  • Sending a reply to this so I can mark the original post as "answered"
    • Marked as answer by REBECCA1190 Tuesday, September 27, 2011 2:01 PM
    Tuesday, September 27, 2011 2:01 PM
  • Rebecca, in a domain with roaming profiles where users may login to ANY PC it is not possible to chase down all computers they may have used and make local changes on a PC. I would suggest your directions are somewhat an overkill and in some cases impossible to act on and unrealistic. Your third item would be impossible to carry out in a domain with roaming user profiles and unnecessary in a domain I believe. I have never read where you need to make local changes on a PC when making changes for AD.

    Third, make all your changes for the Windows XP client PC

    Not possible in a domain environment with roaming profiles. Your suggestions may work for you but you should not have ANY need to make changes on the local PC if your domain is setup correctly.

    Wednesday, June 20, 2012 6:33 PM
  • Rebecca,  

    My experience is the opposite of CJlindell and I was thrilled to run across your post.  I may be in for a long haul because I didn't find it FIRST and now will deal with the situation you described in your earlier post - all sorts of headaches.  For many small businesses, users are married to their work stations and this post will prove very helpful!

    Thanks for taking time to document it all!

    Friday, September 7, 2012 5:45 PM
  • Thanks for this.

    It worked for us on Exchange 2010 till EMC / recipient configuration / right click mailbox / properties / Email address tab. After changing and applying we got the error:

    This command will clear the PrimarySMTPAddress properties. Because EmailAddressPolicyEnabled is set true, this action is not allowed.

    The answer in our case was to first uncheck the checkbox on the tab:

    [  ] Automatically update email addresses based on recipient policy

    Then make the changes and [Apply], then re-check the box and [Apply] again.

    Also on that tab, we had an X500 entry unlike the described X400 entry. We edited the surname in the single line and all seems well so far.

    Tuesday, November 15, 2016 6:26 PM