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Blue screen with usb ports cont'd RRS feed

  • Question

  •  

    Hello..,

    still have not got an answer as to why i cannot safely remove a usb device that does not display an icon in the taskbar e.g a dial up connection or LAN connection without a blue screen crash!!!below are the error codes ANYONE PLEASE!!!

    BCCode: 9f

    BCP1: 00000003

    BCP2: 86904030

    BCP3: 87088820

    BCP4: 875F0560

    OS Version: 6_0_6000

    Service Pack: 0_0

    Product: 768_1

    Katende1

     

    Saturday, March 15, 2008 11:54 AM

Answers

  • Hello,

     

    Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    Your understanding is greatly appreciated!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, March 17, 2008 9:06 AM