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Credentials Manager - Outlook prompts for credentials after password change until credentials cleared

    Question

  • We have a number of users where, when they change their network password, their Outlook will start prompting for the username and password.  This will happen every day until credential manager is cleared out. Then things go back to normal, until the user has to change their password again.  It seems that once this problem happens this user will always have this problem.  The users are frustrated and is very vocal about how IT can't seem to fix the problem.  Any idea how to fix this permanently?  Articles I have read say this is a known issue and there isn't a fix.  Office 2013 is the version.
    • Edited by MelissaS Tuesday, March 14, 2017 12:47 PM
    Tuesday, March 14, 2017 12:46 PM

All replies

  • Hi ,

    As this issue is mainly related to Outlook, I suggest discussing it in our Outlook forum.
    https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
    There you can get more effective suggestion by other experts who familiar with practice of Outlook.
    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Best regards


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    Wednesday, March 15, 2017 7:32 AM
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