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WIN10 1703 Will Not Shutdown

    Question

  • Yesterday I updated my WIN10 Home 1607 desktop PC to 1703.

    Win10 Home 1607 ran without problems, including shutdown/restart.  WIN10 and all the apps and drivers were up-to-date.

    After the 1703 update WIN10 will not shutdown/restart – and that includes in Safe Mode.  WIN10 just sits at the “Restarting” screen with the circle of dots chasing itself around.   

    I have tired many things, including uninstalling all the AV/Malware programs and running SCANNOW and DISM.

    I would appreciate any suggestions as to how to diagnose this problem.  Thanks

    Saturday, April 15, 2017 12:11 AM

Answers

  • Hi rbdmg02,

    What is the exact machine model? Are there any error messages or warnings recorded in the Event Viewer(Windows Logs\Applications, System)?

    Try to untick the following option.
    Control Panel\All Control Panel Items\System\Advanced system settings\Advanced\Startup and Recovery\System failure\Automatically restart

    Open an administrator command line and run "powercfg /energy" to get an energy for more information to troubleshoot this issue. If you have troubles in analyzing the report,  upload it to OneDrive and paste the link here.

    Check the C:\Windows\Minidump folder for any dump files. If there are dump files existed, upload them to OneDrive and paste the link here.

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by rbdmg02 Tuesday, April 18, 2017 7:36 PM
    Monday, April 17, 2017 9:05 AM
    Moderator

All replies

  • Hi rbdmg02,

    How about [Alt] + [F4]?

    ___________
    Ashidacchi

    Saturday, April 15, 2017 3:05 AM
  • See if you can do any of the following:

    1) open administrative command prompt

    2) open administrative powershell

    3) use the windows and R keys simultaneously to open the run menu

    4) use the control alt and delete keys to open task manager

    If you can do any of the above then enter the following command:  shutdown /s

    If you want to restart enter the command shutdown /r

    If you need to get to any of the windows troubleshooting options (reset save files, start up options with safe mode and command prompt or safe mode with networking there is another command.

    For this command use control c and control v and enter:  shutdown /r /o /f /t 00


    Saturday, April 15, 2017 4:01 AM
  • Does nothing.
    Saturday, April 15, 2017 4:17 AM
  • Do an In-place Upgrade.

    Cheers,
    Drew

    Drew MS Partner / MS Beta Tester / Pres. Computer Issues Pres. Computer Issues www.drewsci.com

    Saturday, April 15, 2017 4:21 AM
  • What do you currently see on your monitor?

    What happens when you power off?

    What happens when you power on?

    Are you able to get to any of the windows troubleshooting options?

    Saturday, April 15, 2017 4:23 AM
  • What do you currently see on your monitor?

      WIN10.

    What happens when you power off?

      "Restarting" or "Shutting down" screen that never stops.

    What happens when you power on?

      WIN10 starts normally.

    Are you able to get to any of the windows troubleshooting options?

      WIN10 runs normally otherwise.  I can get to any programs or WIN10 menus.

    Saturday, April 15, 2017 4:28 AM
  • Thanks for the reply.

    I have tried all your referenced shutdown/restart commands. 

    It doesn't matter how I shutdown/restart WIN10.  Always sits at the "Restarting" or "Shutting down" screen and never shuts down or restarts.

    Need to use the case reset or power button.




    • Edited by rbdmg02 Saturday, April 15, 2017 4:36 AM
    Saturday, April 15, 2017 4:30 AM
  • "Do an In-place Upgrade."

    That's what got me to WIN10 1703.

    Saturday, April 15, 2017 4:34 AM
  • What was the result of the sfc scannow?

    Did dism restorehealth produce an error code?

    These are some troubleshooting steps:

    Is this a desktop or a notebook?  If it is a notebook please remove the power cord and the battery.  Then hold down the power button for one minute.  Then reboot to see if there is any change.

    Please type reliability into the left lower corner search to view the reliability control panel.  There you should be able to see a daily view of critical and information events.

    Do you see anything there that may explain the hangs?

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    https://technet.microsoft.com/en-us/library/cc749583(v=ws.10).aspx

    If there is something of interest you can look further in the eventvwr.

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/event-viewer-what-is-going-on-in-your-computer/fdda2010-d4df-4fed-863b-89ce0142419d


    Saturday, April 15, 2017 4:35 AM
  • Please use msconfig and place your computer into clean boot:

    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx

    Then check what happens when you turn off using administrative command prompt shutdown /s or shutdown -s

    If that does not work please place into safe mode with command prompt.  When in safe mode with command prompt please enter shutdown /s or shutdown -s and report what happens.


    Saturday, April 15, 2017 4:53 AM
  • Also please open the menu to troubleshoot computer problems by enter troubleshooting in the left lower corner search.

    Then run:  system maintenance to clean up files

    If none of the above in this post or the previous posts fixes or give you information about potential fixes you may have a problem with the registry.

    If you have your files backed up then you could consider using ccleaner for windows and applications and then registry.

    Consider either returning to windows 10 1607 or a windows 1703 troubleshooting menu reset with save files.  If you have files backed up then you can do a clean install with a bootable windows 10 iso


    https://www.microsoft.com/en-us/software-download/windows10
    Saturday, April 15, 2017 5:31 AM
  • You converted from 1607 to 1703.  Was suggesting an In-place now before doing anything more drastic, such as Reset or rebuild.

    You say it's the same in Safe Mode.  Is it the same in a Test Admin acc't?

    There are some fine suggestions being given to you.

    However, if none do any good...

    I recommend like the other person said, create ISO & clean install, saving data 1st, of course. That can be done using THIS.

                 -------------------------------------------------------------------------------

    CCleaner is terrific, for cleaning up files.  But, PLEASE, do not mess w/ the Registry, not w/ CCleaner nor anything else.

    Cheers,
    Drew


    Drew MS Partner / MS Beta Tester / Pres. Computer Issues Pres. Computer Issues www.drewsci.com

    • Proposed as answer by Drew1903 Saturday, April 15, 2017 7:22 AM
    Saturday, April 15, 2017 7:22 AM
  • What was the result of the sfc scannow?

    Did dism restorehealth produce an error code?

       sfc found no problems.  dism had no error code.

      This is a desktop.

      Reliability shows nothing, other than "The previous system shutdown at 8:31:29 PM on 4/13/2017 was unexpected.", which I already know.

    I will look into the other items you suggested.

    Thanks.

    Saturday, April 15, 2017 1:48 PM
  • Please use msconfig and place your computer into clean boot:

    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx

    Then check what happens when you turn off using administrative command prompt shutdown /s or shutdown -s

    If that does not work please place into safe mode with command prompt.  When in safe mode with command prompt please enter shutdown /s or shutdown -s and report what happens.



          Done all of that.  Does change the outcome - PC will still not shut down/restart.
    Saturday, April 15, 2017 1:50 PM
  • Also please open the menu to troubleshoot computer problems by enter troubleshooting in the left lower corner search.

    Then run:  system maintenance to clean up files

    If none of the above in this post or the previous posts fixes or give you information about potential fixes you may have a problem with the registry.

    If you have your files backed up then you could consider using ccleaner for windows and applications and then registry.

    Consider either returning to windows 10 1607 or a windows 1703 troubleshooting menu reset with save files.  If you have files backed up then you can do a clean install with a bootable windows 10 iso


    https://www.microsoft.com/en-us/software-download/windows10

    I have CCleaner and have used it to do the Registry cleanup.

    I have a backup of the 1607 C: partition and can restore that at any time.  But the intent is to determine what is causing the shutdown/restart problem.

    A clean install would be a last resort, but is not what I would consider at this point.

    Saturday, April 15, 2017 1:56 PM
  • " Is it the same in a Test Admin acc't?"

      Yes

    Saturday, April 15, 2017 2:02 PM
  • These are some troubleshooting steps:

    1) Click the windows key and the r key simultaneously and enter: winver

    What is the windows version and build?

    2) Right click the left lower corner windows icon.

    On the menu which one of the following do you see administrative command prompt or administrative powershell?

    3) Please display the results of these commands using either administrative command prompt or administrative powershell into your post:

    Dism /online /cleanup-image /checkhealth

    Dism /online /cleanup-image /scanhealth

    Dism /online /cleanup-image /restorehealth

    Right click on the top bar of the pop up and click edit.  Then click select all.  Then click the top bar of the pop up and click edit then copy.  Then paste into the post.

    4) please use control c and control v to run this command in either administrative command prompt or administrative power shell:  C:\$Windows.~BT\Sources\Panther

    After running that command you may see something similar to this:

    https://1drv.ms/i/s!AhdfDD74t_q2jTOBOFp7jX8fenJK

    See if you can find these log files:

    setuperr.log

    setupact.log

    If those logs are available please post and if those logs are not available please indicate that there were no logs.



    Saturday, April 15, 2017 7:26 PM
  • Search for “CMD” in your Windows Search, right click on the Command Prompt, hit “Run as administrator” and when the black window pops up type “powercfg /h off” that should disable hibernation system wide, and with it turn off Fast Startup.

    This is from 
    http://www.digitaltrends.com/computing/windows-creators-update-problems-fixes/4/
    Saturday, April 15, 2017 9:16 PM
  • What is the windows version and build?

         1703 (OS Build 15063.138)

    Dism /online /cleanup-image /checkhealth
    Dism /online /cleanup-image /scanhealth
    Dism /online /cleanup-image /restorehealth

    -===========================================================

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>Dism /online /cleanup-image /checkhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>Dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The component store is repairable.
    The operation completed successfully.

    C:\WINDOWS\system32>Dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [===========================98.7%========================= ]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    C:\WINDOWS\system32>

    =============================================================


    please use control c and control v to run this command in either
    administrative command prompt or administrative power shell: 

    C:\$Windows.~BT\Sources\Panther

    After running that command you may see something similar to this:

    https://1drv.ms/i/s!AhdfDD74t_q2jTOBOFp7jX8fenJK

       Could not find a command "Panther"

    See if you can find these log files:
    setuperr.log
    setupact.log
     
          Log files do not exist.

    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    Sunday, April 16, 2017 11:50 PM
  • The DISM restorehealth command is displaying the error.  That is happening for everyone that has updated to version 1703

    The clean boot and the safe mode did not change the shut down malfunction so it may be possible to find what is happening by other means. 

    This application may be able to record in real time what you are experiencing during shutdown. 

    The challenge will be interpreting the results or finding someone in a timely fashion to analyze and interpret the recordings.

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/windows-performance-recorder/a1648e8c-50c7-4243-9f1d-4216385c7ff3

    Launch the program using administrative command prompt or administrative power shell by entering the command wprui.exe

    In the performance scenario please select shutdown.  Change memory to file.  You will choose verbose or light to get a recording that is less than 4g so that it can be zipped and posted.



    Monday, April 17, 2017 12:21 AM
  • See if these two methods fix the shutdown problems:

    1) type power in the left lower corner search and open the power options

    2) on the left pane click on choose what closing the lid does

    3) under shutdown settings uncheck turn on fast startup

    4) reboot and see if there is a fix

    5) right click the left lower corner windows icon and click on device manager

    6) expand system devices

    7) locate Intel Management Engine Interface

    8) click on properties and then driver

    9) find this driver on your computer manufacturer's web site

    10) uninstall this driver

    11) reinstall the latest driver using your product id number


    Monday, April 17, 2017 1:02 AM
  • See if these two methods fix the shutdown problems:

    1) type power in the left lower corner search and open the power options

    2) on the left pane click on choose what closing the lid does

    3) under shutdown settings uncheck turn on fast startup

    4) reboot and see if there is a fix

    5) right click the left lower corner windows icon and click on device manager

    6) expand system devices

    7) locate Intel Management Engine Interface

    8) click on properties and then driver

    9) find this driver on your computer manufacturer's web site

    10) uninstall this driver

    11) reinstall the latest driver using your product id number


    Thanks for your suggestions, but ...

    This is a desktop PC - no lid / fast startup option.

    I went to MB driver page and downloaded the Intel Management Engine Interface driver.  I uninstalled/reinstalled the Interface driver and I still cannot shutdown/restart the PC.


    Monday, April 17, 2017 4:28 AM
  • Hi rbdmg02,

    What is the exact machine model? Are there any error messages or warnings recorded in the Event Viewer(Windows Logs\Applications, System)?

    Try to untick the following option.
    Control Panel\All Control Panel Items\System\Advanced system settings\Advanced\Startup and Recovery\System failure\Automatically restart

    Open an administrator command line and run "powercfg /energy" to get an energy for more information to troubleshoot this issue. If you have troubles in analyzing the report,  upload it to OneDrive and paste the link here.

    Check the C:\Windows\Minidump folder for any dump files. If there are dump files existed, upload them to OneDrive and paste the link here.

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by rbdmg02 Tuesday, April 18, 2017 7:36 PM
    Monday, April 17, 2017 9:05 AM
    Moderator
  • Pending the above powercfg /energy and any minidump or memory.dmp files as above these may be some possible fixes:

    See Windows isn’t shutting down all the way

    http://www.digitaltrends.com/computing/windows-creators-update-problems-fixes/4/

    These are some potential fixes via the registry that worked in other threads for several versions of windows:

    http://www.howto-connect.com/fix-slow-shutdown-in-windows-10/

    http://www.wikihow.com/Fix-Windows-Shutdown-Problems

    https://social.technet.microsoft.com/Forums/windows/en-US/9b3ff136-8a71-444b-bb80-2973ff838693/slow-shutdown-of-windows-7-64-bit-computer?forum=w7itproperf

    http://windowsreport.com/speed-up-slow-shutdown-windows-10/

    https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-slow-shutdown/57d91b9a-2fad-4591-9c50-f937600e75a5

    Monday, April 17, 2017 12:54 PM
  • Hi rbdmg02,

    What is the exact machine model? Are there any error messages or warnings recorded in the Event Viewer(Windows Logs\Applications, System)?

    Try to untick the following option.
    Control Panel\All Control Panel Items\System\Advanced system settings\Advanced\Startup and Recovery\System failure\Automatically restart

    Open an administrator command line and run "powercfg /energy" to get an energy for more information to troubleshoot this issue. If you have troubles in analyzing the report,  upload it to OneDrive and paste the link here.

    Check the C:\Windows\Minidump folder for any dump files. If there are dump files existed, upload them to OneDrive and paste the link here.

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Self-built PC.

    Can't run OneDrive - "Your organization doesn't allow you to sync your personal OneDrive on this computer".    How about DropBox for Energy report?

    https://www.dropbox.com/s/8l9abs3yu6c5b39/energy-report.html?dl=0


    Automatically restart is already unchecked.

    Have no page file (lots of real memory) - therefore no dumps.

    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    NOW THIS IS INTERESTING!!!!!!!

    I decided to try for a minidump.  Turned on the page file and "Small memory dump (256 KB)" 
    The PC will now restart/shutdown.  ?????????????
    No C:\Windows\Minidump folder or dumps.

    Turned pagefile off - and shutdown/restart fails again.

    Don't like pagefile turned on.  Don't really need it and significantly lengthens shutdown/restart times.

    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I noted pagefile above - but is it the swapfile that is needed????

    BOGO.  Buy one - get the other free!

    • Edited by rbdmg02 Monday, April 17, 2017 3:27 PM
    • Proposed as answer by TakerMH Wednesday, June 7, 2017 8:05 PM
    Monday, April 17, 2017 3:20 PM
  • I'm having the same issue as your original post.  What did you do to fix it?
    Monday, May 1, 2017 3:48 AM
  • Thank you so much!
    Turning pagefile on and Small Memory Dump helped me solve this problem.

    It bugged me since I upgraded to 1703.
    Since I don't have Intel Management driver installed I thought I need to reinstall everything but this thing helped me.
    Wednesday, June 7, 2017 8:07 PM
  • Thank you!

    I had exactly the same behavior after upgrade to 1703 Pro in a similar system.

    Enabling Virtual Memory solves it.

    It seems a new bug.

    Saturday, June 10, 2017 12:23 AM
  • Can you check this report

    https://1drv.ms/u/s!AmXnvpvu8waljAtvR1eQg1vTlkDf

    Monday, August 21, 2017 9:54 AM
  • hi there,

    i am facing the same problem. I read your post and did what you suggested. Here is the report 

    https://1drv.ms/b/s!Ak8zKYyVbSiDg5BEfly5WHIrsBiFCg

    Please i need help with this.

    Highly appreciated.

    Skoullos

    Saturday, September 2, 2017 9:06 AM