locked
microsoft office 2013 RRS feed

  • Question

  • I just installed Microsoft office via HUP but none of the programs will launch, the initial screen appears then a window appears with program stopped working.Please advise a solution.

    Regards

    Saturday, June 6, 2015 8:46 PM

Answers

  • Hi,

    This issue may be caused if the installation is corrupted, please try to repair Office from Control Panel -> Programs and Features, check if the problem persists.

    We may also suspect that some 3rd-party programs conflict with Office programs, please perform a clean boot to determine whether background programs are interfering with Office.

    If the problem persists, I suggest you check the event logs to find the possible cause:

    Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, expand Windows Logs -> Application. There may be some entries for Office, you can send the logs to us for analysis.

    To protect your privacy, you can send the logs to our email address:

    ibsofc@microsoft.com

    Please add the url of this thread for easy tracking.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 8, 2015 5:27 AM

All replies

  • Hi,

    This issue may be caused if the installation is corrupted, please try to repair Office from Control Panel -> Programs and Features, check if the problem persists.

    We may also suspect that some 3rd-party programs conflict with Office programs, please perform a clean boot to determine whether background programs are interfering with Office.

    If the problem persists, I suggest you check the event logs to find the possible cause:

    Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, expand Windows Logs -> Application. There may be some entries for Office, you can send the logs to us for analysis.

    To protect your privacy, you can send the logs to our email address:

    ibsofc@microsoft.com

    Please add the url of this thread for easy tracking.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 8, 2015 5:27 AM
  • Melon is right, you need a clean install of the Microsoft Office for accessing its tools.
    Monday, June 8, 2015 12:04 PM