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Project 2013 Professional: Error when switching to Tracking Gantt view RRS feed

  • Question

  • We have a user here who, when they open a Project file and try to switch to Tracking Gantt view, they receive the following error: "There is not enough memory to complete the operation. To free up available memory, close programs, projects, or windows you aren't using, and then try again."

    They have plenty of free memory and disk space.

    Their system is running Windows 7 Professional with all the latest patches and has 8GB of RAM. They are using Project 2013 with all the latest patches.

    Even after clean rebooting the machine and just opening their project and attempting to switch to Tracking Gantt view, the same error occurs.

    Opening the same file on another machine with the same or even less memory, the same or even less disk space, the same version of Project as reported in the Uninstall Programs list, and the same version of Windows with the same patches, it works fine.

    We have tried completely uninstalling and reinstalling Project, and we have tried running the Repair process, without any change in behaviour.

    If they start a new, blank project and try to switch to Tracking Gantt view, they don't receive the error, but they get a blank screen instead of the correct view.

    This person is managing the project in question, so they definitely need things working. Any ideas?

    Tuesday, December 5, 2017 4:35 PM

Answers

  • Irfon-Kim syed Ahmad,

    Have the user go go File > Help and click on the "additional version and copyright information" in the middle on the right hand side of the screen. Look at the version number at the top of the About Microsoft Project window. It should show (15.0.4981.1000) SP1 MSO xx.x.xxxx.xxxx. If it does not, run Windows Update.

    If the user's version of Project is fully updated and the problem still exists, it may be a corrupt file even though it opens okay for someone else. Try saving as XML and then re-open the XML in Project. Note, you will lose any custom formatting with this process.

    If that doesn't work, it could be a corrupt Global file although that should have been cleared when you uninstalled and re-installed. To re-build the Global, find the working Global (look in C:/users/[computer name]/app data/roaming/microsoft/MS Project/15/1033) and move it to the trash. Re-start Project, a new default Global will be created. Note, you will lose any custom attributes (e.g. views, tables, filters, etc.) using this process. Now open the file in question. Does it work?

    Hope this helps.

    John

    Tuesday, December 5, 2017 5:14 PM

All replies

  • Irfon-Kim syed Ahmad,

    Have the user go go File > Help and click on the "additional version and copyright information" in the middle on the right hand side of the screen. Look at the version number at the top of the About Microsoft Project window. It should show (15.0.4981.1000) SP1 MSO xx.x.xxxx.xxxx. If it does not, run Windows Update.

    If the user's version of Project is fully updated and the problem still exists, it may be a corrupt file even though it opens okay for someone else. Try saving as XML and then re-open the XML in Project. Note, you will lose any custom formatting with this process.

    If that doesn't work, it could be a corrupt Global file although that should have been cleared when you uninstalled and re-installed. To re-build the Global, find the working Global (look in C:/users/[computer name]/app data/roaming/microsoft/MS Project/15/1033) and move it to the trash. Re-start Project, a new default Global will be created. Note, you will lose any custom attributes (e.g. views, tables, filters, etc.) using this process. Now open the file in question. Does it work?

    Hope this helps.

    John

    Tuesday, December 5, 2017 5:14 PM
  • Thank you! Project was up to date and saving as XML didn't help, but deleting and re-creating the Global file solved the problem.
    Wednesday, December 6, 2017 1:54 PM
  • Irfon-Kim Syed Ahmad,

    You're welcome and thanks for the feedback.

    John

    Wednesday, December 6, 2017 2:06 PM