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2019 RDSH - disconect all sesion eventID: 1000 RRS feed

  • Question

  • Hello,

    We have a Windows Server 2019 working as a RDP Server (500 users CAL), the problem is that users are reporting that the rdp session closed unexpectedly with an error message "Internal error". I look the event viewer of the server and see this errors events and need help to solve it:
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2020-11-04T10:00:26.336932500Z" />
      <EventRecordID>164507</EventRecordID>
      <Channel>Application</Channel>
      <Computer>**********</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>svchost.exe_TermService</Data>
      <Data>10.0.17763.1</Data>
      <Data>b900eeff</Data>
      <Data>rdpnano.dll</Data>
      <Data>1.0.1910.10003</Data>
      <Data>5d9fb8b3</Data>
      <Data>c0000005</Data>
      <Data>000000000007a054</Data>
      <Data>389ac</Data>
      <Data>01d6b27d21201650</Data>
      <Data>C:\Windows\System32\svchost.exe</Data>
      <Data>C:\Windows\System32\rdpnano.dll</Data>
      <Data>72eb23cd-e1d0-4a4a-90fe-f35075c3ab2c</Data>
      <Data />
      <Data />
      </EventData>

     </Event>

    14 seconds later we have another error: EventID: 7031 - Remote Desktop Services crash
    Do you have any idea?

    Thanks in advance!



    Friday, November 6, 2020 2:36 PM

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