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Windows 10 frozen taskbar/no internet access WIFI and Wired RRS feed

  • Question

  • Hi All,

    one of our customer is experiencing the below issue:

    Windows freezes randomly (hard reset needed up to 3 times for windows to function again)
    Office applications won't start (giving error)
    Showing no internet access both WiFi and wired
    Outlook cannot connect to Microsoft Exchange
    VPN connection is not possible
    Can browse to websites

    Issue started 8-10 weeks ago (no evidence of a network change or OS upgrade.

    We have narrowed down the affected users/PCs to:

    • It works with Forcepoint disabled on Win 10 PCs in one country
    • It works work with Forcepoint enabled on Win 7 PCs in one country
    • It works with Forcepoint enabled on Win 7 and Win 10 PCs in other countries

    Thanks for any hints.

    Thursday, August 1, 2019 11:19 AM