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BSoD 64bit RRS feed

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002c1e477, address which referenced memory
    Debugging Details:
    ------------------
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0d0e0
     0000000000000000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    hal!HalpDmaNextContiguousPiece+103
    fffff800`02c1e477 448b08          mov     r9d,dword ptr [rax]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  uTorrent.exe
    TRAP_FRAME:  fffff880064c1f10 -- (.trap 0xfffff880064c1f10)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=000000000000014c
    rdx=000000000000014c rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002c1e477 rsp=fffff880064c20a8 rbp=0000000000000000
     r8=0000000000000034  r9=0000000000000000 r10=00000000000fffff
    r11=fffffa8005c3eea0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    hal!HalpDmaNextContiguousPiece+0x103:
    fffff800`02c1e477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002cd4c69 to fffff80002cd5700
    STACK_TEXT:  
    fffff880`064c1dc8 fffff800`02cd4c69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`064c1dd0 fffff800`02cd38e0 : fffffa80`06e32a10 fffffa80`0478e148 00000000`00000000 00000000`000000c1 : nt!KiBugCheckDispatch+0x69
    fffff880`064c1f10 fffff800`02c1e477 : fffffa80`03fe8580 fffffa80`044c7eb4 fffff800`02c1e524 fffffa80`0478e148 : nt!KiPageFault+0x260
    fffff880`064c20a8 fffff800`02c1e524 : fffffa80`0478e148 fffffa80`05c3eea0 fffffa80`045188d0 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
    fffff880`064c20c0 fffff800`02c214fb : fffffa80`0478e148 fffffa80`05c3eea0 fffffa80`03fe8580 fffffa80`0599dfd8 : hal!HalpDmaMapScatterTransfer+0x34
    fffff880`064c2110 fffff800`02c21472 : fffffa80`0478e148 fffffa80`0478e140 00000000`00000034 00000000`00000000 : hal!HalpMapTransfer+0x7b
    fffff880`064c21a0 fffff800`02c2094f : 00000000`00000000 fffff800`02c1dfb9 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
    fffff880`064c21e0 fffff800`02c20afd : fffffa80`0405f050 fffffa80`05c3eea0 00000000`00000001 fffffa80`00000464 : hal!HalpAllocateAdapterCallback+0xc7
    fffff880`064c2280 fffff800`02c21156 : fffffa80`05c3eea0 00000000`00000000 fffffa80`05c3ee00 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
    fffff880`064c22b0 fffff800`02c2071f : fffffa80`042f9c10 00000000`000000a8 fffffa80`05c3eea0 fffffa80`040e1d00 : hal!HalAllocateAdapterChannel+0x11a
    fffff880`064c22f0 fffff880`014cd7c0 : fffffa80`06f56df0 fffffa80`0448aba0 fffffa80`000000a0 fffff880`0a65d550 : hal!HalBuildScatterGatherList+0x2f3
    fffff880`064c2360 fffff880`0a4184eb : fffffa80`0405f1a0 00000000`00000000 fffffa80`04d32280 fffff880`0a5be0a0 : ndis!NdisMAllocateNetBufferSGList+0x110
    fffff880`064c2400 fffffa80`0405f1a0 : 00000000`00000000 fffffa80`04d32280 fffff880`0a5be0a0 00000000`00000000 : netw5v64+0xb4eb
    fffff880`064c2408 00000000`00000000 : fffffa80`04d32280 fffff880`0a5be0a0 00000000`00000000 000000a8`00000100 : 0xfffffa80`0405f1a0
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    netw5v64+b4eb
    fffff880`0a4184eb ??              ???
    SYMBOL_STACK_INDEX:  c
    SYMBOL_NAME:  netw5v64+b4eb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: netw5v64
    IMAGE_NAME:  netw5v64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aafec38
    FAILURE_BUCKET_ID:  X64_0xA_netw5v64+b4eb
    BUCKET_ID:  X64_0xA_netw5v64+b4eb
    Followup: MachineOwner
    ---------
    1: kd> lmvm netw5v64
    start             end                 module name
    fffff880`0a40d000 fffff880`0aa99000   netw5v64 T (no symbols)           
        Loaded symbol image file: netw5v64.sys
        Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
        Image name: netw5v64.sys
        Timestamp:        Tue Sep 15 20:34:16 2009 (4AAFEC38)
        CheckSum:         00687882
        ImageSize:        0068C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ------------------------------------------------------------------------------
    The BSOD was caused by netw5v64.sys driver. More information about it: http://www.greatis.com/appdata/a/n/netw5v64.sys.htm
    I see that it have not been updated since 2009.
    Please update it and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Marked as answer by Miya Yao Monday, August 15, 2011 5:24 AM
    Wednesday, August 10, 2011 11:44 AM
  • I've fixed the link now. https://skydrive.live.com/?cid=e5fcfdaa64ce2596&sc=documents&nl=1&uc=2&id=E5FCFDAA64CE2596%21109#!/?cid=e5fcfdaa64ce2596&permissionsChanged=1&id=E5FCFDAA64CE2596%21109!cid=E5FCFDAA64CE2596&id=E5FCFDAA64CE2596%21109

     

    The harware is standart HP Pavilion dv2988se laptop. 

    Specs here: http://reviews.cnet.com/laptops/hp-pavilion-dv2988se-t5750/4507-3121_7-33342015.html

     

    I've noticed, that the BSoD happens when I'm using uTorrent. I've switched it to Azeurus, and it works without BSoD.

    • Proposed as answer by pkn2011 Wednesday, August 10, 2011 11:02 AM
    • Marked as answer by Miya Yao Monday, August 15, 2011 5:23 AM
    Wednesday, August 10, 2011 10:50 AM

All replies

  • Hi Mr. Tomas, I tried to look at the dump - access to file wasn't available at this time though..

    Can you explain further what your symptoms are - what hardware you are using.

    Perhaps you're having a similar problem others are experiencing if they have LPM 'Link State Power Management' turned ON - due to a need for upgrade to Firmware in SSds and HDs etc. because of incompatability with this feature..

    But first go into Advanced Power settings - PCI Express - Link state Power management - and set it to OFF.

    This may help you until you can correct the problem fully,

    Regards, pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    • Proposed as answer by pkn2011 Saturday, August 6, 2011 1:41 AM
    • Unproposed as answer by pkn2011 Sunday, August 7, 2011 7:31 AM
    Thursday, August 4, 2011 4:05 AM
  • Sorry, I forgot to mention my hardware. It's a HP Pavilion dv2988se. The LPM function is turned off.
    Thursday, August 4, 2011 8:35 AM
  • Can anyone help me?

     

    Saturday, August 6, 2011 7:09 PM
  • Hi Mr. Tomas - how's it going. Contacted manufacturers to get drivers. etc..?  You haven't told us anything. What are the FULL specs of ALL your hardware. Naming your computer does not help..

    Can anyone help? - I have a problem! also doesn't help at all.

    Check if your BIOS has SATa drive set to AHCI - try setting it to IDE.

    You need to give specific details before anyone can really help you.

    btw. that minidump can't be accessed - is it a secure location(?) Make sure it's set to Public. Or just post it in here directly.

     

    Anyways. If you have any specific information then please detail it.

    Thanx.. pkn2011


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Saturday, August 6, 2011 7:30 PM
  • Check this thread for further info:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/85f64e31-607b-46cc-9623-4283634969ef

    Regrds, pkn

     

     

     


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Saturday, August 6, 2011 7:38 PM
  • Hi Tomas,

    Please reload your Mini dump file, we cannot access that.

    Meanwhile, give us more information, like the error code.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, August 8, 2011 7:03 AM
  • Hello,

    please set dump files for public access.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    Monday, August 8, 2011 7:31 PM
  • I've fixed the link now. https://skydrive.live.com/?cid=e5fcfdaa64ce2596&sc=documents&nl=1&uc=2&id=E5FCFDAA64CE2596%21109#!/?cid=e5fcfdaa64ce2596&permissionsChanged=1&id=E5FCFDAA64CE2596%21109!cid=E5FCFDAA64CE2596&id=E5FCFDAA64CE2596%21109

     

    The harware is standart HP Pavilion dv2988se laptop. 

    Specs here: http://reviews.cnet.com/laptops/hp-pavilion-dv2988se-t5750/4507-3121_7-33342015.html

     

    I've noticed, that the BSoD happens when I'm using uTorrent. I've switched it to Azeurus, and it works without BSoD.

    • Proposed as answer by pkn2011 Wednesday, August 10, 2011 11:02 AM
    • Marked as answer by Miya Yao Monday, August 15, 2011 5:23 AM
    Wednesday, August 10, 2011 10:50 AM
  • H Mr. Tomas, good job! :)

    I checked your links and they're both working this time. Your computer looks good too.

    from the BSoD report the error code A is revealed. here's a link to that page for your reference too.

    http://msdn.microsoft.com/en-us/library/ff560129(v=VS.85).aspx

     

    All the best. pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Wednesday, August 10, 2011 11:12 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002c1e477, address which referenced memory
    Debugging Details:
    ------------------
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0d0e0
     0000000000000000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    hal!HalpDmaNextContiguousPiece+103
    fffff800`02c1e477 448b08          mov     r9d,dword ptr [rax]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  uTorrent.exe
    TRAP_FRAME:  fffff880064c1f10 -- (.trap 0xfffff880064c1f10)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=000000000000014c
    rdx=000000000000014c rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002c1e477 rsp=fffff880064c20a8 rbp=0000000000000000
     r8=0000000000000034  r9=0000000000000000 r10=00000000000fffff
    r11=fffffa8005c3eea0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    hal!HalpDmaNextContiguousPiece+0x103:
    fffff800`02c1e477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002cd4c69 to fffff80002cd5700
    STACK_TEXT:  
    fffff880`064c1dc8 fffff800`02cd4c69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`064c1dd0 fffff800`02cd38e0 : fffffa80`06e32a10 fffffa80`0478e148 00000000`00000000 00000000`000000c1 : nt!KiBugCheckDispatch+0x69
    fffff880`064c1f10 fffff800`02c1e477 : fffffa80`03fe8580 fffffa80`044c7eb4 fffff800`02c1e524 fffffa80`0478e148 : nt!KiPageFault+0x260
    fffff880`064c20a8 fffff800`02c1e524 : fffffa80`0478e148 fffffa80`05c3eea0 fffffa80`045188d0 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
    fffff880`064c20c0 fffff800`02c214fb : fffffa80`0478e148 fffffa80`05c3eea0 fffffa80`03fe8580 fffffa80`0599dfd8 : hal!HalpDmaMapScatterTransfer+0x34
    fffff880`064c2110 fffff800`02c21472 : fffffa80`0478e148 fffffa80`0478e140 00000000`00000034 00000000`00000000 : hal!HalpMapTransfer+0x7b
    fffff880`064c21a0 fffff800`02c2094f : 00000000`00000000 fffff800`02c1dfb9 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
    fffff880`064c21e0 fffff800`02c20afd : fffffa80`0405f050 fffffa80`05c3eea0 00000000`00000001 fffffa80`00000464 : hal!HalpAllocateAdapterCallback+0xc7
    fffff880`064c2280 fffff800`02c21156 : fffffa80`05c3eea0 00000000`00000000 fffffa80`05c3ee00 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
    fffff880`064c22b0 fffff800`02c2071f : fffffa80`042f9c10 00000000`000000a8 fffffa80`05c3eea0 fffffa80`040e1d00 : hal!HalAllocateAdapterChannel+0x11a
    fffff880`064c22f0 fffff880`014cd7c0 : fffffa80`06f56df0 fffffa80`0448aba0 fffffa80`000000a0 fffff880`0a65d550 : hal!HalBuildScatterGatherList+0x2f3
    fffff880`064c2360 fffff880`0a4184eb : fffffa80`0405f1a0 00000000`00000000 fffffa80`04d32280 fffff880`0a5be0a0 : ndis!NdisMAllocateNetBufferSGList+0x110
    fffff880`064c2400 fffffa80`0405f1a0 : 00000000`00000000 fffffa80`04d32280 fffff880`0a5be0a0 00000000`00000000 : netw5v64+0xb4eb
    fffff880`064c2408 00000000`00000000 : fffffa80`04d32280 fffff880`0a5be0a0 00000000`00000000 000000a8`00000100 : 0xfffffa80`0405f1a0
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    netw5v64+b4eb
    fffff880`0a4184eb ??              ???
    SYMBOL_STACK_INDEX:  c
    SYMBOL_NAME:  netw5v64+b4eb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: netw5v64
    IMAGE_NAME:  netw5v64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aafec38
    FAILURE_BUCKET_ID:  X64_0xA_netw5v64+b4eb
    BUCKET_ID:  X64_0xA_netw5v64+b4eb
    Followup: MachineOwner
    ---------
    1: kd> lmvm netw5v64
    start             end                 module name
    fffff880`0a40d000 fffff880`0aa99000   netw5v64 T (no symbols)           
        Loaded symbol image file: netw5v64.sys
        Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
        Image name: netw5v64.sys
        Timestamp:        Tue Sep 15 20:34:16 2009 (4AAFEC38)
        CheckSum:         00687882
        ImageSize:        0068C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ------------------------------------------------------------------------------
    The BSOD was caused by netw5v64.sys driver. More information about it: http://www.greatis.com/appdata/a/n/netw5v64.sys.htm
    I see that it have not been updated since 2009.
    Please update it and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Marked as answer by Miya Yao Monday, August 15, 2011 5:24 AM
    Wednesday, August 10, 2011 11:44 AM