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microsoft office 2013 wion't open RRS feed

  • Question

  • I click on Microsoft office, the pointer spins like it is loading and then nothing happens. I try to open previous documents an he same
    Sunday, January 4, 2015 5:55 PM

Answers

  • Hi,

    Does this occur to all Office Applications, like Outlook, Word, Excel? Or it only occurs to a specific one?

    Please make sure no Office Application is stuck in the background. Open Task Manager, under Processes tab and Details tab, check whether there is any Office Application stuck. If there is, end the task and try to open it again.

    If the issue persists, please try to open the application in Safe Mode. Starting the application in Safe Mode is a great way to find out if the problem is caused by and add-in. To do this, go to your Start screen in Windows 8 or click Start > Run in Windows 7, and type one of the following commands:

      • Type excel /safe and press Enter to start Excel 2013.

      • Type outlook /safe and press Enter to start Outlook 2013.

      • Type winword /safe and press Enter to start Word 2013.

      • Type powerpnt /safe and press Enter to start PowerPoint 2013.

      • Type mspub /safe and press Enter to start Publisher 2013.

      • Type visio /safe and press Enter to start Visio 2013.

      Check if the application can start. If it starts then, we may suspect the problem was caused by add-ins, with the Office application still in Safe Mode, click File > Options > Add-Ins.

    • Next to the Manage list, click Go.

    • Uncheck one of the add-ins in the list and click OK.

    • Restart the application (not in Safe Mode this time).

    I hope the information is helpful.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
    Monday, January 5, 2015 2:09 AM

All replies

  • Hi,

    Does this occur to all Office Applications, like Outlook, Word, Excel? Or it only occurs to a specific one?

    Please make sure no Office Application is stuck in the background. Open Task Manager, under Processes tab and Details tab, check whether there is any Office Application stuck. If there is, end the task and try to open it again.

    If the issue persists, please try to open the application in Safe Mode. Starting the application in Safe Mode is a great way to find out if the problem is caused by and add-in. To do this, go to your Start screen in Windows 8 or click Start > Run in Windows 7, and type one of the following commands:

      • Type excel /safe and press Enter to start Excel 2013.

      • Type outlook /safe and press Enter to start Outlook 2013.

      • Type winword /safe and press Enter to start Word 2013.

      • Type powerpnt /safe and press Enter to start PowerPoint 2013.

      • Type mspub /safe and press Enter to start Publisher 2013.

      • Type visio /safe and press Enter to start Visio 2013.

      Check if the application can start. If it starts then, we may suspect the problem was caused by add-ins, with the Office application still in Safe Mode, click File > Options > Add-Ins.

    • Next to the Manage list, click Go.

    • Uncheck one of the add-ins in the list and click OK.

    • Restart the application (not in Safe Mode this time).

    I hope the information is helpful.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
    Monday, January 5, 2015 2:09 AM
  • Due to some problem it happen, try to restart your computer and then re-access your MS Office, if still you face same problem then repair your MS Office 2013.
    Monday, January 5, 2015 11:56 AM
  • And follow these steps to repair your MS office program:

    Start->Setting->Control Panel->Add or Remove Program->MS Office->Change->Repair-Continue.

    Thanks

    Friday, January 16, 2015 8:30 AM