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BSOD While gaming. MODULE_NAME: win32k / EXCEPTION_CODE: (NTSTATUS) 0xc0000005 RRS feed

  • Question

  • Hi

    I'm in trouble. I've been having bsod while gaming since the las month. Before that there was no problems, everything was just going fine, and i haven't made any hardware change that can cause this behaviour.

    While gaming i have a bsod and my pc restarts, leaving the motherboard wrong (i have to clear the cmos to be able to start the computer). Here's a piece of my dump file:

    MODULE_NAME: win32k

    FAULTING_MODULE: fffff80156e09000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP:  54335e2a

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%08lx hace referencia a la memoria en 0x%08lx. La memoria no se pudo %s.

    FAULTING_IP: 
    win32k+59e73
    fffff960`0022ee73 8b5138          mov     edx,dword ptr [rcx+38h]

    CONTEXT:  ffffd00022145cb0 -- (.cxr 0xffffd00022145cb0)
    rax=bffff901400d1220 rbx=ffffd00022146890 rcx=bffff901400d1220
    rdx=000000000000c259 rsi=0000000000000001 rdi=0000000000000001
    rip=fffff9600022ee73 rsp=ffffd000221466e8 rbp=0000000000000000
     r8=0000000000000000  r9=fffff901429db620 r10=fffff90141b40010
    r11=0000000000000000 r12=ffffd00022146830 r13=fffff901429db620
    r14=0000000000000001 r15=ffffd00022146820
    iopl=0         nv up ei pl nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210207
    win32k+0x59e73:
    fffff960`0022ee73 8b5138          mov     edx,dword ptr [rcx+38h] ds:002b:bffff901`400d1258=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff960001f3f9d to fffff9600022ee73

    STACK_TEXT:  
    ffffd000`221466e8 fffff960`001f3f9d : ffffd000`22146890 ffffd000`22146870 fffff901`429db770 00000000`00cc0020 : win32k+0x59e73
    ffffd000`221466f0 ffffd000`22146890 : ffffd000`22146870 fffff901`429db770 00000000`00cc0020 ffff4d4a`2ac84988 : win32k+0x1ef9d
    ffffd000`221466f8 ffffd000`22146870 : fffff901`429db770 00000000`00cc0020 ffff4d4a`2ac84988 fffff960`0022ceed : 0xffffd000`22146890
    ffffd000`22146700 fffff901`429db770 : 00000000`00cc0020 ffff4d4a`2ac84988 fffff960`0022ceed 00000000`00000000 : 0xffffd000`22146870
    ffffd000`22146708 00000000`00cc0020 : ffff4d4a`2ac84988 fffff960`0022ceed 00000000`00000000 fffff901`429db620 : 0xfffff901`429db770
    ffffd000`22146710 ffff4d4a`2ac84988 : fffff960`0022ceed 00000000`00000000 fffff901`429db620 00000000`00000000 : 0xcc0020
    ffffd000`22146718 fffff960`0022ceed : 00000000`00000000 fffff901`429db620 00000000`00000000 00000000`00cc0020 : 0xffff4d4a`2ac84988
    ffffd000`22146720 00000000`00000000 : fffff901`429db620 00000000`00000000 00000000`00cc0020 fffff901`429db770 : win32k+0x57eed

    I have reisntalled windows 8.1 and ensured that all drivers ar up to date, passed memtest86 2 passes and no errors found. I really don't know what to do.

    Thanks

    Saturday, December 20, 2014 6:28 PM

Answers

  • These crashes were related to memory corruption (probably caused by a driver). 

    Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier  first

    If you are over-clocking anything reset to default before running these tests.
    In other words STOP!!! 
     

    If you do not know what this means you probably are not


    1-Driver verifier (for complete directions see our wiki here)

    2-Memtest. (You can read more about running memtest here)

    I suggest that you first backup your data


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by Michael_LS Thursday, December 25, 2014 10:23 AM
    • Marked as answer by ZigZag3143x Monday, December 29, 2014 12:27 PM
    Wednesday, December 24, 2014 1:14 PM

All replies

  • MLY

     We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    Saturday, December 20, 2014 7:15 PM
  • Hi Muzzlightyear,

    Please share us the dump file. The information you posted here is not complete.

    Please upload the related dump files into OneDrive and post the shared link here. We may follow the steps mentioned below:

    Use OneDrive(SkyDrive) to upload collected files and post screen shot/picture. (Updated: 1/16/2012)

    Best regards


    Michael Shao
    TechNet Community Support

    Monday, December 22, 2014 10:49 AM
  • Hi, i've uploaded the dump file:

    https://onedrive.live.com/redir?resid=2EC54D7B0B45C59A%211057

    Thanks !

    Wednesday, December 24, 2014 8:49 AM
  • Hi, i've uploaded the dump file:

    https://onedrive.live.com/redir?resid=2EC54D7B0B45C59A%211057

    Thanks !

    Wednesday, December 24, 2014 8:49 AM
  • These crashes were related to memory corruption (probably caused by a driver). 

    Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier  first

    If you are over-clocking anything reset to default before running these tests.
    In other words STOP!!! 
     

    If you do not know what this means you probably are not


    1-Driver verifier (for complete directions see our wiki here)

    2-Memtest. (You can read more about running memtest here)

    I suggest that you first backup your data


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by Michael_LS Thursday, December 25, 2014 10:23 AM
    • Marked as answer by ZigZag3143x Monday, December 29, 2014 12:27 PM
    Wednesday, December 24, 2014 1:14 PM