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Outlook 2016 crash when attaching a file from a shared drive RRS feed

  • Question

  • Hello 

    i am having an issue with Outlook 2016 crash when attaching a file from a shared drive. 

    i already tried reinstall, updates and disabling adds on.

    any advice ? 

    Thank you 

    Z

    Wednesday, March 20, 2019 10:20 AM

All replies

  • Hi zahiaizen,

    Are there any errors when issue occurs?

    Do you insert files from Recent Item list? Please choose “Browser this PC” or “Browser Web Locations” to test the results.

    Have you tried creating a new profile? This helps determine whether it was related with personal settings. Please refer to the steps in this article.

    Besides, are there any antivirus software running on this PC? If yes, we can temporarily close them to test the results.

    In addition, instead of installing updates to Office, please also install available updates to Windows to see if it helps.

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Edited by Perry-Pan Thursday, March 21, 2019 2:04 AM
    • Proposed as answer by Perry-Pan Friday, March 22, 2019 5:36 AM
    Thursday, March 21, 2019 2:03 AM
  • Hi zahiaizen,

    How is everything going on with this issue?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Thursday, March 28, 2019 5:50 AM
    • Unproposed as answer by Perry-Pan Thursday, March 28, 2019 5:50 AM
    Monday, March 25, 2019 7:04 AM