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Windows 7 Machine Bluescreens and repeatedly restarts itself. RRS feed

  • Question

  • Hello!

    We have a machine running windows 7 and we are having issues with it repeatedly and randomly blue screen / rebooting itself after a certain time frame.  I have included a minidump of the last time it received the bluescreen.  The codes are below:

    BCC: 1000007e

    BCP1: FFFFFFFFF00000005

    BCP2: FFFFF8000366FED0

    BCP3: FFFFF880037A7DC8

    BCP4: FFFFF880037A7630

    OS Version: 6_1_7601

    Service Pack 1

    Minidump can be found here: https://drive.google.com/open?id=1R6e5uhDWF_trHK7VVsEmuqNkNPwe8RCT

    I have no idea what's going on with these random blue screens, I'm not witnessing any major resource usage prior to it happening.  

    Any assistance is greatly appreciated!

    Saturday, June 9, 2018 1:53 AM

All replies

  • Hi E Cabell.

    The 0x1000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M) bug check indicates that a system thread generated an exception which the error handler did not catch; the value "FFFFFFFFFC0000005" for the BCP1 parameter indicates that a memory access violation occurred.
    The .DMP file pointed to the fvevol.sys file (the BitLocker Drive Encryption driver) and there was also a reference to the RapportCerberus64_1919106.sys, which is part of a the Rapport Truster Endpoint protection system: if you're using a McAfee antivirus program, Rapport Truster is knows causing such bugcheck errors, therefore you should disable it and check if the system works fine.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, June 9, 2018 10:30 AM
  • 1) To evaluate the BSOD please post logs for troubleshooting.

    2) Using administrative command prompt copy and paste this whole command.

    3) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    4) The command will automatically collect the computer files and place them on the desktop.

    5) Then use 7zip and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    6) This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8) There are two files for you to find manually: 

    a) memory dump file:

    C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    b) dxdiag: 

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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    Please remember to vote and to mark the replies as answers if they help.

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    Saturday, June 9, 2018 8:15 PM
  • MiniDumps are normally a memory problem.ram or virtual...If ram is ok,reset virtual,R.click my computer/properties/advanced/virtual memory/advanced/change button..With C: highlited,set to "Let system manage" click set 2X close out,restart pc..This works with any storage device,flash drives included....
    Sunday, June 10, 2018 3:52 AM
  • Hi E Cabell,

    This error is usually a driver issue and display adapter (video) driver is the most suspect
    though it could be others. Antivirus/antispyware/security programs, hardware (heat) and
    major software issues can also cause the error.

    Firstly, you could update the video card driver from the official website of the manufacturer.

    Then for the dump, it provides some information about fvevol.sys.

    It looks like something likely 3rd party is causing conflicts with BitLocker's Driver Encryption driver.

    Remove the security software and perform a clean boot to check.

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-sg/help/929135/how-to-perform-a-clean-boot-in-windows

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 11, 2018 6:43 AM