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Auto Attendant Transfer to Operator after greeting. RRS feed

  • Question

  • Have a client that no longer wants to use key mappings in their AA.  They, instead, want the calls to transfer directly to the operator after the greeting.  I've tried all I can think of and can't get it to work.

    We are using exchange online, Skype for Business on prem.

    Thanks.

    Tuesday, April 12, 2016 7:22 PM

All replies

  • Sorry, late on this. You'll want to use a RSG Workflow within Skype for this. You can play a recording in there, set it to always be outside of work hours, then forward to a sip address which is the operator.

    You could also use an unassigned number range in Skype for the one number, and have that play the announcement before the forward.


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    • Proposed as answer by Liinus Sunday, June 19, 2016 4:05 PM
    Tuesday, May 17, 2016 9:05 PM