locked
Event ID 1000 Source Application Error RRS feed

  • Question

  • My customer has a Win7Pro  machine running in a VMware virtual environment. This is the only machine that encounters this error. The crashing application checks for report data from franchisee stores and when any is available, downloads it to the file/database server in another machine. The same application running in a traditional standalone machine never crashes and consequently gets this error.

    I am not sure what is going in here but any help would be appreciated.

    Log Name:      Application
    Source:        Application Error
    Date:          26/04/2017 12:12:30 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      FLASHPOINT5.GABES.localnet
    Description:
    Faulting application name: TRIM.EXE, version: 0.0.0.0, time stamp: 0x58deb1b3
    Faulting module name: USP10.dll, version: 1.626.7601.23688, time stamp: 0x589de7b3
    Exception code: 0xc0000005
    Fault offset: 0x00052637
    Faulting process id: 0x1510
    Faulting application start time: 0x01d2be3c427eba66
    Faulting application path: C:\trim-pos\flash\bin\TRIM.EXE
    Faulting module path: C:\Windows\syswow64\USP10.dll
    Report Id: 907be7e4-2a36-11e7-9f83-000c292c3662
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-04-26T04:12:30.000000000Z" />
        <EventRecordID>415029</EventRecordID>
        <Channel>Application</Channel>
        <Computer>FLASHPOINT5.GABES.localnet</Computer>
        <Security />
      </System>
      <EventData>
        <Data>TRIM.EXE</Data>
        <Data>0.0.0.0</Data>
        <Data>58deb1b3</Data>
        <Data>USP10.dll</Data>
        <Data>1.626.7601.23688</Data>
        <Data>589de7b3</Data>
        <Data>c0000005</Data>
        <Data>00052637</Data>
        <Data>1510</Data>
        <Data>01d2be3c427eba66</Data>
        <Data>C:\trim-pos\flash\bin\TRIM.EXE</Data>
        <Data>C:\Windows\syswow64\USP10.dll</Data>
        <Data>907be7e4-2a36-11e7-9f83-000c292c3662</Data>
      </EventData>
    </Event>

    Wednesday, April 26, 2017 11:52 AM

All replies

  • Hi,

    According to the event log, the crashed app is TRIM.EXE, which is located in C:\trim-pos\flash\bin\TRIM.EXE.

    Please try to reinstall this app and check result.

    If no help, you need to ask for help from trim.exe's publisher.

    Regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Thursday, April 27, 2017 7:03 AM
  • Thank you for your reply Teemo.

    We have uninstalled and re-installed the application several times. The developer is not being very helpful as he contends that the application was installed in an environment for whic it was never tested. I do understand his point and I am hoping to prove to the customer that forcing us (the reseller) to run the application on an unverified environment has led to a problem of the customer's making.

    To this point, I was hoping to find other people who have run into similar problems with other applications to see if I can pinpoint what the cause for the crash may be.

    Friday, April 28, 2017 1:12 PM