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Cannot Boot up After Power Outage RRS feed

  • Question

  • Quick and simple description. BTW, I'm not very computer savvy.

    Power outage dumps my desktop (ASUS running Windows 8.1)

    Power on, goes through initial boot up, cannot make it to login/desktop.

    Power to monitor and video card fine.

    Can get to BIOS and Windows 8 Troubleshooting screen. Troubleshooting says I need to free up disk space on C before it can repair.

    Monitor goes blank but responds(wakes up) to mouse wiggle and key stroke.Any help would be greatly appreciated.

    Thanks

    P.S. Ignore my screen name. Apparently "Eric" is already taken.

    Monday, August 21, 2017 11:27 PM

All replies

  • Hi,

    Could it enter safe mode?

    Here are steps:

    1. On the Choose an option screen, tap or click Troubleshoot.

    2. In the Troubleshoot screen, tap or click Advanced options.

    3. In the Advanced options screen, tap or click Startup Settings.

    4. Press the F4 key on your keyboard, to enable Safe Mode.

    If yes, please free up disk space on C and then use troubleshooting to repair.

    Here are steps for free up disk:

    1. Open Start button.

    2. Open Control Panel.

    3. In Control Panel’s category view, select All Control Panel Items ->

        Administrative Tools->Disk Cleanup.

    4. In the next window, click on the Clean up system files button                

    5. Click OK and then Delete Files in the pop-up window that opens.


    Please remember to mark the replies as answers if they help.
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    • Proposed as answer by Vera Hu Thursday, August 31, 2017 3:21 PM
    Tuesday, August 22, 2017 8:57 AM
  • Hi, 

    Hows everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 12, 2017 1:31 PM