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Problem with Vista and dvd drive RRS feed

  • Question

  •  

    Drive was working fine.  then 5 days ago just wouldn't even work. Tried to trouble shoot.  It said : This device cannot start (error code 10).  I uninstalled it and reinstalled it.  said it was unable to install or something to that effect.  HL-DT-ST DVDRAM GSA-T20F ATA Device on a Toshiba satellite x205-s9810.  Please help.
    Wednesday, September 17, 2008 4:39 PM

Answers

  •  

    Hi,

     

    I suggest trying the following steps to troubleshoot the issue.

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ====================

    1. Click Start, type regedit and press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Method 3 Reinstall the DVD RAM

    =======================

    1.    Click Start, type devmgmt.msc and press Enter.

    2.    Expand DVD/CD-ROM drives.

    3.    Right-click the DVD RAM and click Uninstall.

    4.    Restart the computer.

     

    Method 4 System Restore

    =================

    1. Before you start, please close all open files and close all open programs.

    2. Click Start, click All Programs, click Accessories, click System Tools and click System Restore.

    3. Select "Choose a different restore point" and click Next.

    4. From the restore points available, select an appropriate restore point when your system was working correctly and click "Next".

    5. Click Finish and System Restore will restart the computer to apply these changes.

     

    After restarting, check whether your system functions correctly now. If not, you can undo your last restoration or select another restore point in the System Restore user interface.

     

    Note: System Restore affects Windows system files, programs, and registry settings. It also can make changes to scripts, batch files, and other types of executable files on your computer. It does not affect personal files, such as e mail, documents, or photos, so it cannot help you restore a deleted file.

     

    If the issue persists, I suggest contacting Toshiba for more information.

     

    Tim Quan - MSFT

     

    Thursday, September 18, 2008 2:51 AM
    Moderator

All replies

  • Any Ideas?

     

    Thursday, September 18, 2008 12:01 AM
  •  

    Hi,

     

    I suggest trying the following steps to troubleshoot the issue.

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ====================

    1. Click Start, type regedit and press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Method 3 Reinstall the DVD RAM

    =======================

    1.    Click Start, type devmgmt.msc and press Enter.

    2.    Expand DVD/CD-ROM drives.

    3.    Right-click the DVD RAM and click Uninstall.

    4.    Restart the computer.

     

    Method 4 System Restore

    =================

    1. Before you start, please close all open files and close all open programs.

    2. Click Start, click All Programs, click Accessories, click System Tools and click System Restore.

    3. Select "Choose a different restore point" and click Next.

    4. From the restore points available, select an appropriate restore point when your system was working correctly and click "Next".

    5. Click Finish and System Restore will restart the computer to apply these changes.

     

    After restarting, check whether your system functions correctly now. If not, you can undo your last restoration or select another restore point in the System Restore user interface.

     

    Note: System Restore affects Windows system files, programs, and registry settings. It also can make changes to scripts, batch files, and other types of executable files on your computer. It does not affect personal files, such as e mail, documents, or photos, so it cannot help you restore a deleted file.

     

    If the issue persists, I suggest contacting Toshiba for more information.

     

    Tim Quan - MSFT

     

    Thursday, September 18, 2008 2:51 AM
    Moderator
  • Thanks Mr Quan -- DVD drive works now. Very helpful and easy :-)
    Wednesday, June 3, 2009 6:47 PM
  • i also had that problem, was a little scared to delete those files but i figured why not and low and behold it actually worked.  thank you so much
    Thursday, June 25, 2009 2:28 AM