locked
windows 7/32bit DELL T5500 Desktop shutdown by itself RRS feed

  • Question

  • We have DELL T5500 Machines in a customer site used for process control applications. This has OS windows 7 32 bit and has dual screen connected with Nvidia Quadro 295. There are over 125 machines in the site. Out of which 4 machines show an issue.Randomly they are found to be in shutdown during early hours.How to find the root cause. All other machines are used by  the operators continuously and these are Engineering stations are used only day time.  Is the issue caused by temp/faulty hardware/driver. how to find??.

    Windows log shows events like

    "kernel power manager initiated a shutdown transition"

    Event 1074,User32 "The process c:\windows\system32\winlogon.exe has initiated the power off of computer EU2-E-03 on behalf of user NTAuthority\system for following reason

    reason code:0x500ff

    shutdown type :power off" 

    Sunday, February 1, 2015 9:18 AM

Answers

  • Hello jobymv,

    Please take a look at the following KB about this issue.
    https://support.microsoft.com/kb/2001061?wa=wsignin1.0

    We could use the WORKAROUND:
    Use shutdown.exe to initiate the shutdown. E.g. from the elevated command line run:
    shutdown.exe /r /d P:4:2
    This will result in an eventlog and SEL entry with reason code 0x80040002.

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    • Proposed as answer by FangZhou Chen Tuesday, February 10, 2015 2:29 AM
    • Marked as answer by Karen Hu Tuesday, February 17, 2015 8:53 AM
    Wednesday, February 4, 2015 5:55 AM

All replies

  • We have DELL T5500 Machines in a customer site used for process control applications. This has OS windows 7 32 bit and has dual screen connected with Nvidia Squadron 295. There are over 125 machines in the site. Out of which 4 machines show an issue.Randomly they are found to be in shutdown during early hours.How to find the root cause. All other machines are used by  the operators continuously and these are Engineering stations are used only day time.  Is the issue caused by temp/faulty hardware/driver. how to find??.

    Windows log shows events like

    "kernel power manager initiated a shutdown transition"

    Event 1074,User32 "The process c:\windows\system32\Wilmington.ex has initiated the power off of computer EU2-E-03 on behalf of user Authority\system for following reason

    reason code:0x500ff

    shutdown type :power off" 



    Charles C. Glasgow III

    Sunday, February 1, 2015 11:56 AM
  • Hello jobymv,

    Please take a look at the following KB about this issue.
    https://support.microsoft.com/kb/2001061?wa=wsignin1.0

    We could use the WORKAROUND:
    Use shutdown.exe to initiate the shutdown. E.g. from the elevated command line run:
    shutdown.exe /r /d P:4:2
    This will result in an eventlog and SEL entry with reason code 0x80040002.

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    • Proposed as answer by FangZhou Chen Tuesday, February 10, 2015 2:29 AM
    • Marked as answer by Karen Hu Tuesday, February 17, 2015 8:53 AM
    Wednesday, February 4, 2015 5:55 AM