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Under the AD RMS2012 environment, users can use office 2013, but not office 2016 RRS feed

  • Question

  • My environment is ad RMS 2012, and internal URL uses HTTP protocol. On the same win10 client in internal environment, users cannot encrypt and decrypt using office 2016, but there is no problem to use office 2013.The error is as follows:There was an error trying to contact the ad RMS server. Please try again later or contact your administrator.

    analysis tools log:

    2019-11-22 11:17:28 INFO     Microsoft Office 2016 mode: x86
    2019-11-22 11:17:28 INFO     MSDRM Version: 6.2.18362.1
    2019-11-22 11:17:28 INFO     RMS Analyzer version: v1.0.1.478
    2019-11-22 11:17:29 INFO     --- Initialization completed ---
    2019-11-22 11:17:29 INFO     Template path: C:\Users\changyh\AppData\Local\Microsoft\DRM\Templates
    2019-11-22 11:17:29 INFO     Template path: C:\Users\changyh\AppData\Local\Microsoft\MSIPC\Templates
    2019-11-22 11:17:39 INFO     Diagnostics Type selected: AdRmsEndUser
    2019-11-22 11:17:39 INFO     --- Enabling AdRmsEndUser navigation view ---
    2019-11-22 11:17:39 INFO     Finding service location using MSDRM.
    2019-11-22 11:17:41 INFO     Certification Internal endpoint: http://...
    2019-11-22 11:17:41 INFO     Certification External endpoint: https://...
    2019-11-22 11:17:41 INFO     Licensing Internal endpoint: http://...
    2019-11-22 11:17:41 INFO     Licensing External endpoint: https://...
    2019-11-22 11:17:41 INFO     Group Expansion endpoint: http://...
    2019-11-22 11:17:41 INFO     Azure RMS endpoint: False
    2019-11-22 11:17:47 INFO     --- Running diagnostic tests ---
    2019-11-22 11:17:48 INFO     Executing diagnostic:  My computer has the correct date and time
    2019-11-22 11:17:48 INFO     Contacting the Primary Domain Controller (PDC) for domain time.
    2019-11-22 11:17:48 INFO     Network time: 2019/11/22 11:18:25
    2019-11-22 11:17:48 INFO     Local time: 2019/11/22 11:17:48
    2019-11-22 11:17:48 INFO     Difference between network time and local time: 00:00:36.1495323
    2019-11-22 11:17:48 INFO     Windows Time verification succeeded.
    2019-11-22 11:17:50 INFO     Executing diagnostic:  The RMS Service Connection Point (SCP) is registered
    2019-11-22 11:17:50 INFO     Contacting Active Directory for the SCP.
    2019-11-22 11:17:50 INFO     SCP returned: http://...
    2019-11-22 11:17:50 INFO     Service Connection Point (SCP) verification succeeded.
    2019-11-22 11:17:51 INFO     Executing diagnostic:  I can find my RMS endpoints using service discovery
    2019-11-22 11:17:51 INFO     Contacting endpoint for certification service:  http://...
    2019-11-22 11:17:51 INFO     Find Service Location verification failed.
    2019-11-22 11:17:51 ERROR    System.web.services.protocols.soapexception: an exception of type 'system. Web. Services. Protocols. Soapexception' was thrown. --->Microsoft.digitalrightsmanagement.utilities.unspecified errorexception: an exception of type 'Microsoft. Digitalrightsmanagement. Utilities. Unspecified errorexception' was thrown.

    ---End of inner exception stack trace---

    In microsoft.digitalrightsmanagement.core.servicelocator.findservicelocationsforuser (servicelocationrequest [] servicenames)
    2019-11-22 11:17:53 INFO     Executing diagnostic:  My computer trusts the RMS SSL certificates

    Any assistance would be appreciated.




    • Edited by Yuanxj Thursday, December 5, 2019 1:52 AM
    Wednesday, December 4, 2019 3:03 AM