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Wrong NetBIOS name RRS feed

  • Question

  • Dear All,

    We are trying to implement SCSM in a multi forest environment. System was installed in domain A. Connector were created for all domains (A,B,C and D).

    Domains that we are using are private like: a.prv; b.local etc.

    Some of the domain are using different NetBIOS name than default e.g "aprv" instead "a".

    When we are trying add users to users roles system is displaying error. Problem is that system is adding wrong NetBIOS name - the default one not the real.

    Below you will see the error what we get. We would appreciate a tip on how to solve this.

    Date: 6/26/2018 4:20:24 PM
    Application: Edit User Role
    Application Version: 7.7.16.0
    Severity: Error
    Message: Unable to resolve the user a\Domain Users associated with the user role. Error code 1332. Check your active directory configuration.

    Microsoft.EnterpriseManagement.Common.UserRoleUserUnresolvedException: Unable to resolve the user a\Domain Users associated with the user role. Error code 1332. Check your active directory configuration.
       at Microsoft.EnterpriseManagement.Common.Internal.ServiceProxy.HandleFault(String methodName, Message message)
       at Microsoft.EnterpriseManagement.Common.Internal.SecurityConfigurationServiceProxy.UpsertUserRolesV2(ICollection`1 urUpdateResults, ICollection`1 urScopeUpdateResults, ICollection`1 urViewScopeUpdateResults, ICollection`1 urTaskScopeUpdateResults, ICollection`1 urConsoleTaskScopeUpdateResults, ICollection`1 urTemplateScopeUpdateResults, ICollection`1 urDashboardReferenceScopeUpdateResults, ICollection`1 urUserUpdateResults)
       at Microsoft.EnterpriseManagement.SecurityConfigurationManagement.UpdateUserRoles(ICollection`1 userRoles)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.UserRoleWriteAdapter.WriteSdkObject(EnterpriseManagementGroup managementGroup, UserRole sdkObject, IDictionary`2 parameters)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.SdkWriteAdapter`1.WriteSdkObject(EnterpriseManagementGroup managementGroup, IList`1 sdkObjects, IDictionary`2 parameters)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.SdkWriteAdapter`1.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
       at Microsoft.EnterpriseManagement.UI.DataModel.QueryQueue.StartExecuteQuery(Object sender, ConsoleJobEventArgs e)
       at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)

    Tuesday, June 26, 2018 2:26 PM