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New Distribution group not showing for all users RRS feed

  • Question

  • Hi, yesterday I created 4 new distribution groups. You can only see/use them if you use OWA. If users use the main Outlook client (2007) they cannot see/use the 4 new DG's?

    All existing DG's working normally. Exchange is version 2007 on a server 08 box.

    Any ideas?

    Thanks, Steve

     

    Wednesday, September 14, 2011 9:54 AM

Answers

  • Hi,

    From your description, the issue should be Outlook cache mode. By the way, how do you manually download OAB?

    You can try to download OAB manually: Outlook -> Tools -> Send/Receive -> Download Address Book -> Select Full -> Click OK. Wait for some time to download it and then check. If you still can’t see them, there will be some problems in Sync. And you can check them after 48 hours.

    Hope this helps.

    Thanks


    Sophia Xu
    • Marked as answer by Sophia Xu Thursday, September 22, 2011 1:24 AM
    Thursday, September 15, 2011 1:36 AM

All replies

  • Hi,

    If the users are using Outlook in cached mode they need the DG's in the OAB before they can see them.

    Did the OAB generation run successfully last night?

    Try to have the users download the OAB to see if that fixes the issue

    Leif

    Wednesday, September 14, 2011 10:00 AM
  • Hi Leif, Thanks for the reply.

    OAB generation ran ok.

    I've tried manually downloading the OAB from a users desktop but they still cannot see the new distribution groups.

    Steve

     

     

     

    Wednesday, September 14, 2011 11:53 AM
  • Hi,

    From your description, the issue should be Outlook cache mode. By the way, how do you manually download OAB?

    You can try to download OAB manually: Outlook -> Tools -> Send/Receive -> Download Address Book -> Select Full -> Click OK. Wait for some time to download it and then check. If you still can’t see them, there will be some problems in Sync. And you can check them after 48 hours.

    Hope this helps.

    Thanks


    Sophia Xu
    • Marked as answer by Sophia Xu Thursday, September 22, 2011 1:24 AM
    Thursday, September 15, 2011 1:36 AM