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Windows 7 Unexpected shutdown Blue screen error RRS feed

  • Question

  • Computer is less than a year old, have gotten this message now twice in the past month. Today it went from blue screen to a screen that said Windows could not be opened. I clicked on System Repair, which ran for several minutes. It then gave me the option to re-start and windows came back with a pop up window that said:

    Windows has recovered from an unexpected shutdown 

    Details:

    Problem Event Name: Blue screen

    OS Version:                 6.1.7601.2.1.0.768.3

    Locale ID:                    1033

    Additional info about the problem:

    BCCode:    50

    BCP1:        FFFFF881D7EEF6A0

    BCP2:        0000000000000000

    BCP3:        FFFFF8800696F878

    BCP4:        0000000000000005

    OS Version:  6_1_7601

    Service Pack:  1_0

    Product:     768_1

    Can someone please help?? I haven't recently downloaded or installed any new software/hardware or anything. I pretty much use it for email, surfing the web, facebook games, you tube, etc. Should I bring it to a computer repair place like Staples or something? I'm not computer savvy at all!! Any help would be very much appreciated!

    Monday, March 4, 2013 10:33 PM

Answers

  • Run the ESET on line scanner  to check http://www.eset.com/us/online-scanner-popup/

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag.


    Monday, March 4, 2013 11:31 PM
  • Hi,

     

    According to BSOD error code, you can refer to Bug Check Code Reference.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, March 6, 2013 5:18 AM

All replies

  • Also, not sure if this helps. I immediately went to run malwarebytes for fear of a virus and it said "Malwarebytes is missing or corrupted" or something along those lines and I had re re-download.
    Monday, March 4, 2013 10:37 PM
  • Run the ESET on line scanner  to check http://www.eset.com/us/online-scanner-popup/

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag.


    Monday, March 4, 2013 11:31 PM
  • Hi,

     

    According to BSOD error code, you can refer to Bug Check Code Reference.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, March 6, 2013 5:18 AM