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    Hello.

    I wonder if anyone can help. I've been working on a document for a couple days. This morning it disappeared. It is not in my documents folder. When I open recent documents I see it but it is  blank with no content and can't be opened. Please any help very welcome!!

    Monday, August 18, 2014 9:38 AM

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    This kind of thing often happens if the document was on a USB drive, due to the drive not being removed 'safely'. Outdated anti-virus software can allow virus attacks to do similar things on internal hard drives. Similar results can occur with documents opened as email attachments - the changes are not saved back to the attachment, but to a temporary file that gets deleted when you close the email program.

    Unless you can find the file via Windows Explorer, the best solution is to reload the file from a known good backup.

    Cheers
    Paul Edstein
    [MS MVP - Word]

    • Proposed as answer by Greta Ge Tuesday, August 19, 2014 3:00 AM
    • Marked as answer by Greta Ge Thursday, August 28, 2014 7:49 AM
    Monday, August 18, 2014 12:24 PM