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Word 2016 crashes during Spelling & Grammar check RRS feed

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    Using Word 2016 16.0.4639.111 64-bit

    Every time I run a spelling a grammar check, eventually the program crashes, sometimes with a WINWORD.exe the exception unknown software exception (0xe0000002) error message, sometimes no message. Sometimes the program automatically relaunches to the main menu, sometimes not.

    I've uninstalled and re-installed, and done a full round of updates to no effect. After browsing forums, I tried running Word in Safe Mode, which seemed to work. No crashes in Safe Mode. So I look at the Add-ins, which is what I understand the Safe Mode check is meant for. I don't have any active COM add-ins, and the only things in the list are what is loaded on a fresh install (Date, Instant messaging contacts, measurement converter, telephone number).

    I'm finding it hard to do my work with this issue. Any ideas?


    Wednesday, August 29, 2018 3:54 AM

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    Hi,
    Does this issue only occur when dealing with individual files? Create a blank document, type some text, use Spelling & Grammar check, can Word work normally?

    >> I tried running Word in Safe Mode, which seemed to work. No crashes in Safe Mode.
    We can try to reset the user options and registry settings in Word. You can refer to How to reset user options and registry settings in Word for help. There's an easy fix in the article. 

    If You want fix by yourself, you can follow the steps in the article to modify registry settings in Word. Such as renaming this key of Word 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word. After modifying the registry settings, you should reboot your PC, open your Word to check if it works.

    Tip: This article contains information about how to modify the registry. Make sure to back up the registry before you modify it.

    Restore the original global template file
    To restore the original global template file, follow these steps:
    1. Exit all Office programs.
    2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
    3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:
    Word 2016:
    ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dotm Normal.dotm
    4.Type exit, and then press Enter.
    5.Start Word

    For more information, please refer to this article for help.

    If you have any question about Office, please feel free to let me know.
    Best Regards,
    Herb Gu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Microsoft Team

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams

    Thursday, August 30, 2018 10:40 AM

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    Hi ,

    Our forum focus on a software called MS Teams, based on your description, this issue was related to the word , so I move this thread to the Word IT Pro discussions forum.

    Thanks for your understanding.

    Best Regards,
    Leon Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, August 30, 2018 1:22 AM
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    Thank you
    Thursday, August 30, 2018 1:38 AM
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    Hi,
    Does this issue only occur when dealing with individual files? Create a blank document, type some text, use Spelling & Grammar check, can Word work normally?

    >> I tried running Word in Safe Mode, which seemed to work. No crashes in Safe Mode.
    We can try to reset the user options and registry settings in Word. You can refer to How to reset user options and registry settings in Word for help. There's an easy fix in the article. 

    If You want fix by yourself, you can follow the steps in the article to modify registry settings in Word. Such as renaming this key of Word 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word. After modifying the registry settings, you should reboot your PC, open your Word to check if it works.

    Tip: This article contains information about how to modify the registry. Make sure to back up the registry before you modify it.

    Restore the original global template file
    To restore the original global template file, follow these steps:
    1. Exit all Office programs.
    2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
    3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:
    Word 2016:
    ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dotm Normal.dotm
    4.Type exit, and then press Enter.
    5.Start Word

    For more information, please refer to this article for help.

    If you have any question about Office, please feel free to let me know.
    Best Regards,
    Herb Gu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Microsoft Team

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams

    Thursday, August 30, 2018 10:40 AM
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    Thanks for the response. I spell checked a few existing files as well as starting a new blank doc and pasting text from a random website in, the problem occurred every time. To note, I also put the file I am editing on a USB an ran Word spell check on my wife's laptop, seems like no problem there, either. So it must be all on the program/settings on my end.

    I will attempt the registry fixes you suggested, then report back.


    • Edited by Baobo Thursday, August 30, 2018 7:21 PM
    Thursday, August 30, 2018 7:21 PM
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    I downloaded the registry fix tool from the page you linked to and ran it. That seemed to have fixed the problem. I spell checked a poorly written 13,000-word chapter with hundreds of errors needing fixes and did not crash. The registry fix-it tool found 1 error and fixed that, and everything appears to be running smoothly. Marked as answered.

    Thank you very much!


    Thursday, August 30, 2018 7:47 PM
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    This still worked for me in fixing the spellcheck! Thanks!
    Sunday, July 19, 2020 4:28 PM