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Windows Explorer folder context menu crash RRS feed

  • Question

  • Hello, On a PC running Windows 7x64 Ultimate,  Windows Explorer closes with a
    "Windows Explorer has stopped working" message, and needs to be restarted.

    It quits when I right click on a folder, while right clicking on a file doesn't cause it
    to quit. So far I've tried:
    Uninstalling and reinstalling graphics drivers, SVC scan, malware scans, virus scan,
    hijack this, safe mode, clean boot, shexview,  shmnview, reliability monitor, and event
    viewer. I could use some help with what shell extensions to modify, if that is
    even the problem.  Thanks
       Event Viewer Windows applications log has entries for event ID 1000 error,
    with these details:  

       Explorer.EXE
       6.1.7601.17567
       4d672ee4
       SHELL32.dll
       6.1.7601.18517
       53aa2e07
       c0000005
       0000000000050506
       13d4
       01cfff64b8cef67f
       C:\Windows\Explorer.EXE
       C:\Windows\system32\SHELL32.dll
       0639a5f1-6b59-11e4-9316-5404a64c920b

    Non-Windows context menu entries  from shexview-x64 ==================================================
    Extension Name    :
    Disabled          : No
    Type              : Context Menu
    Description       : 7-Zip Shell Extension
    Version           : 9.20
    Product Name      : 7-Zip
    Company           : Igor Pavlov
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files\7-Zip\7-zip.dll
    CLSID             : {23170F69-40C1-278A-1000-000100020000}
    File Created Time : 11/18/2010 9:08:50 PM
    CLSID Modified Time: 1/28/2014 4:45:12 PM
    Microsoft         : No
    File Extensions   : *, Directory
    File Attributes   : A
    File Size         : 86,016
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    :
    Disabled          : No
    Type              : Context Menu
    Description       : Backup Shell
    Version           : 8.2.0.21
    Product Name      : Backup
    Company           : Symantec Corporation
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll
    CLSID             : {F7CAA2A1-67A2-44BB-B20F-202FD8EB1DAB}
    File Created Time : 10/3/2014 9:10:50 AM
    CLSID Modified Time: 4/5/2014 7:47:01 PM
    Microsoft         : No
    File Extensions   : *, Folder, opensearchfilefolderresult
    File Attributes   : AR
    File Size         : 2,657,632
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : AccExt Class
    Disabled          : No
    Type              : Context Menu
    Description       : Core Sync
    Version           : 1.3.1.405
    Product Name      : CoreSync
    Company           :
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
    CLSID             : {2A118EB5-5797-4F5E-8B3D-F4ECBA3C98E4}
    File Created Time : 9/26/2014 2:41:22 PM
    CLSID Modified Time: 11/3/2014 11:56:29 AM
    Microsoft         : No
    File Extensions   : *, Folder, opensearchfilefolderresult
    File Attributes   : A
    File Size         : 1,021,088
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : Acrobat Elements Context Menu
    Disabled          : No
    Type              : Context Menu
    Description       : Adobe Acrobat Context Menu
    Version           : 11.0.0
    Product Name      : Adobe Acrobat Elements
    Company           : Adobe Systems Inc.
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat Elements\ContextMenuShim64.dll
    CLSID             : {A6595CD1-BF77-430A-A452-18696685F7C7}
    File Created Time : 9/23/2012 7:43:36 PM
    CLSID Modified Time: 8/23/2013 8:36:01 PM
    Microsoft         : No
    File Extensions   : *, Folder, opensearchfilefolderresult
    File Attributes   : A
    File Size         : 2,288,288
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : ContextMenuHandler Class
    Disabled          : No
    Type              : Context Menu
    Description       : Apple Photostreams UI Shell Extension
    Version           : 7.15.7.1
    Product Name      : iCloud Control Panel
    Company           : Apple Inc.
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll
    CLSID             : {89D984B3-813B-406A-8298-118AFA3A22AE}
    File Created Time : 8/11/2014 10:53:42 AM
    CLSID Modified Time: 10/31/2014 10:56:07 PM
    Microsoft         : No
    File Extensions   : *
    File Attributes   : A
    File Size         : 1,130,280
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : DropboxExt
    Disabled          : No
    Type              : Context Menu
    Description       : Dropbox Shell Extension
    Version           : 1.0.0.24
    Product Name      : Dropbox
    Company           : Dropbox, Inc.
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Users\Paul\AppData\Roaming\Dropbox\bin\DropboxExt64.24.dll
    CLSID             : {FB314ED9-A251-47B7-93E1-CDD82E34AF8B}
    File Created Time : 6/24/2014 5:04:54 PM
    CLSID Modified Time: 7/23/2014 7:36:21 AM
    Microsoft         : No
    File Extensions   : Directory\Background, *, .lnk, Directory, lnkfile
    File Attributes   : A
    File Size         : 164,760
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : GDContextMenu Class
    Disabled          : No
    Type              : Context Menu
    Description       : Google Drive shell extension
    Version           : 1.18.7821.2489
    Product Name      : Google Drive
    Company           : Google
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Google\Drive\contextmenu64.dll
    CLSID             : {BB02B294-8425-42E5-983F-41A1FA970CD6}
    File Created Time : 10/21/2014 5:52:26 PM
    CLSID Modified Time: 11/9/2014 9:18:01 PM
    Microsoft         : No
    File Extensions   : *, .lnk, Directory, lnkfile
    File Attributes   : A
    File Size         : 141,640
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : IEContextMenu Class
    Disabled          : No
    Type              : Context Menu
    Description       : Norton Internet Security Shell Extension Module
    Version           : 21.6.0.32
    Product Name      : Norton Internet Security
    Company           : Symantec Corporation
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\NavShExt.dll
    CLSID             : {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}
    File Created Time : 10/3/2014 9:10:50 AM
    CLSID Modified Time: 4/5/2014 7:47:02 PM
    Microsoft         : No
    File Extensions   : *, Drive, file, Folder, opensearchfilefolderresult
    File Attributes   : AR
    File Size         : 267,080
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : Incinerator Context Menu Handler
    Disabled          : No
    Type              : Context Menu
    Description       : iolo Incinerator ®
    Version           : 12.5.0.86
    Product Name      : Incinerator
    Company           : iolo technologies, LLC
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Windows\system32\Incinerator64.dll
    CLSID             : {E8215BEA-3290-4C73-964B-75502B9B41B2}
    File Created Time : 6/28/2013 5:46:02 AM
    CLSID Modified Time: 2/12/2014 9:54:22 AM
    Microsoft         : No
    File Extensions   : *, .lnk, Directory, lnkfile
    File Attributes   : A
    File Size         : 2,155,152
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : Incinerator Junction Point Context Menu Handler
    Disabled          : No
    Type              : Context Menu
    Description       : iolo Incinerator ®
    Version           : 12.5.0.86
    Product Name      : Incinerator
    Company           : iolo technologies, LLC
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Windows\system32\Incinerator64.dll
    CLSID             : {9081C77F-9FAF-4551-A878-10A4249CD1FA}
    File Created Time : 6/28/2013 5:46:02 AM
    CLSID Modified Time: 2/12/2014 9:54:22 AM
    Microsoft         : No
    File Extensions   : .SendToIncinerator
    File Attributes   : A
    File Size         : 2,155,152
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : MShellExtMenu Class
    Disabled          : No
    Type              : Context Menu
    Description       : MagicISO Shell Extension Module
    Version           : 5, 3, 0, 198
    Product Name      : MagicISO Shell Extension Module
    Company           : MagicISO, Inc.
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\MagicISO\misosh64.dll
    CLSID             : {DB85C504-C730-49DD-BEC1-7B39C6103B7A}
    File Created Time : 10/4/2014 6:41:04 PM
    CLSID Modified Time: 10/4/2014 6:41:05 PM
    Microsoft         : No
    File Extensions   : *, Directory, Folder, opensearchfilefolderresult
    File Attributes   : A
    File Size         : 43,520
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : NVIDIA CPL Context Menu Extension
    Disabled          : No
    Type              : Context Menu
    Description       : NVIDIA Display Shell Extension
    Version           : 344.65
    Product Name      : NVIDIA Shell Extensions
    Company           : NVIDIA Corporation
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Windows\system32\nvshext.dll
    CLSID             : {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9}
    File Created Time : 11/13/2014 11:57:26 AM
    CLSID Modified Time: 11/13/2014 12:03:23 PM
    Microsoft         : No
    File Extensions   : Directory\Background
    File Attributes   : A
    File Size         : 61,640
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : RUShellExt Class
    Disabled          : No
    Type              : Context Menu
    Description       : Revo Uninstaller Pro Extension
    Version           : 1.0.0.3
    Product Name      : Revo Uninstaller Pro Extenison
    Company           : VS Revo Group
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files\VS Revo Group\Revo Uninstaller Pro\RUExt.dll
    CLSID             : {2C5515DC-2A7E-4BFD-B813-CACC2B685EB7}
    File Created Time : 6/28/2013 8:26:20 PM
    CLSID Modified Time: 6/28/2013 8:26:21 PM
    Microsoft         : No
    File Extensions   : .exe, .msi, exefile, Folder, opensearchfilefolderresult
    File Attributes   : A
    File Size         : 123,120
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : Spybot-S&D Explorer Integration
    Disabled          : No
    Type              : Context Menu
    Description       : Windows Explorer context menu integration
    Version           : 2.3.39.113
    Product Name      : Spybot - Search & Destroy
    Company           : Safer-Networking Ltd.
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll
    CLSID             : {44176360-2BBF-4EC1-93CE-384B8681A0BC}
    File Created Time : 11/2/2014 6:40:12 PM
    CLSID Modified Time: 11/2/2014 6:40:13 PM
    Microsoft         : No
    File Extensions   : *, Folder, opensearchfilefolderresult
    File Attributes   : A
    File Size         : 484,304
    .NET Extension    : No
    Digital Signature :
    ==================================================

    ==================================================
    Extension Name    : STKContextMenu Class
    Disabled          : No
    Type              : Context Menu
    Description       : Send to Kindle Context Menu dll
    Version           : 1,0,1,240
    Product Name      : Send to Kindle
    Company           : Amazon.com, Inc.
    My Computer       : No
    Desktop           : No
    Control Panel     : No
    My Network Places : No
    Entire Network    : No
    Remote Computer   : No
    Filename          : C:\Program Files (x86)\Amazon\SendToKindle\stkContextMenu_240.dll
    CLSID             : {90DD7445-E924-4c6e-92AC-01F8C3A7E0C7}
    File Created Time : 11/4/2014 1:40:41 PM
    CLSID Modified Time: 11/4/2014 1:40:41 PM
    Microsoft         : No
    File Extensions   : AllFilesystemObjects
    File Attributes   : A
    File Size         : 255,808
    .NET Extension    : No
    Digital Signature :
    ==================================================

    Thursday, November 13, 2014 8:31 PM

Answers

  • Tried this ? 

    https://social.technet.microsoft.com/Forums/windows/en-US/169f3d8d-b31a-4208-9bdb-34ac09245c0f/windows-explorer-stops-working?forum=w7itproperf


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Wednesday, November 19, 2014 11:35 AM
    • Marked as answer by arnavsharma Friday, November 21, 2014 1:56 AM
    Friday, November 14, 2014 12:07 AM
  • Hi,

    In addition to above suggestions, please help to collect crash dump file for explorer.exe, let's see what exacted file cause your issue:

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\explorer.EXE]
    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
      00,6d,00,70,00,73,00,00,00
    "DumpCount"=dword:00000010
    "DumpType"=dword:00000001
    "CustomDumpFlags"=dword:00000000

    Then, open explorer to repro the issue. If crash issue appeared, please find the crashdump file under c:\.

    To further help you, please upload this file into Onedrive and shared the link here.


    Kate Li
    TechNet Community Support

    • Proposed as answer by arnavsharma Wednesday, November 19, 2014 11:35 AM
    • Marked as answer by arnavsharma Friday, November 21, 2014 1:56 AM
    Friday, November 14, 2014 9:37 AM

All replies

  • Tried this ? 

    https://social.technet.microsoft.com/Forums/windows/en-US/169f3d8d-b31a-4208-9bdb-34ac09245c0f/windows-explorer-stops-working?forum=w7itproperf


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Wednesday, November 19, 2014 11:35 AM
    • Marked as answer by arnavsharma Friday, November 21, 2014 1:56 AM
    Friday, November 14, 2014 12:07 AM
  • Hi,

    In addition to above suggestions, please help to collect crash dump file for explorer.exe, let's see what exacted file cause your issue:

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\explorer.EXE]
    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
      00,6d,00,70,00,73,00,00,00
    "DumpCount"=dword:00000010
    "DumpType"=dword:00000001
    "CustomDumpFlags"=dword:00000000

    Then, open explorer to repro the issue. If crash issue appeared, please find the crashdump file under c:\.

    To further help you, please upload this file into Onedrive and shared the link here.


    Kate Li
    TechNet Community Support

    • Proposed as answer by arnavsharma Wednesday, November 19, 2014 11:35 AM
    • Marked as answer by arnavsharma Friday, November 21, 2014 1:56 AM
    Friday, November 14, 2014 9:37 AM