Hello, On a PC running Windows 7x64 Ultimate, Windows Explorer closes with a
"Windows Explorer has stopped working" message, and needs to be restarted.
It quits when I right click on a folder, while right clicking on a file doesn't cause it
to quit. So far I've tried:
Uninstalling and reinstalling graphics drivers, SVC scan, malware scans, virus scan,
hijack this, safe mode, clean boot, shexview, shmnview, reliability monitor, and event
viewer. I could use some help with what shell extensions to modify, if that is
even the problem. Thanks
Event Viewer Windows applications log has entries for event ID 1000 error,
with these details:
Explorer.EXE
6.1.7601.17567
4d672ee4
SHELL32.dll
6.1.7601.18517
53aa2e07
c0000005
0000000000050506
13d4
01cfff64b8cef67f
C:\Windows\Explorer.EXE
C:\Windows\system32\SHELL32.dll
0639a5f1-6b59-11e4-9316-5404a64c920b
Non-Windows context menu entries from shexview-x64 ==================================================
Extension Name :
Disabled : No
Type : Context Menu
Description : 7-Zip Shell Extension
Version : 9.20
Product Name : 7-Zip
Company : Igor Pavlov
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files\7-Zip\7-zip.dll
CLSID : {23170F69-40C1-278A-1000-000100020000}
File Created Time : 11/18/2010 9:08:50 PM
CLSID Modified Time: 1/28/2014 4:45:12 PM
Microsoft : No
File Extensions : *, Directory
File Attributes : A
File Size : 86,016
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name :
Disabled : No
Type : Context Menu
Description : Backup Shell
Version : 8.2.0.21
Product Name : Backup
Company : Symantec Corporation
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll
CLSID : {F7CAA2A1-67A2-44BB-B20F-202FD8EB1DAB}
File Created Time : 10/3/2014 9:10:50 AM
CLSID Modified Time: 4/5/2014 7:47:01 PM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : AR
File Size : 2,657,632
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : AccExt Class
Disabled : No
Type : Context Menu
Description : Core Sync
Version : 1.3.1.405
Product Name : CoreSync
Company :
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
CLSID : {2A118EB5-5797-4F5E-8B3D-F4ECBA3C98E4}
File Created Time : 9/26/2014 2:41:22 PM
CLSID Modified Time: 11/3/2014 11:56:29 AM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 1,021,088
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Acrobat Elements Context Menu
Disabled : No
Type : Context Menu
Description : Adobe Acrobat Context Menu
Version : 11.0.0
Product Name : Adobe Acrobat Elements
Company : Adobe Systems Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat Elements\ContextMenuShim64.dll
CLSID : {A6595CD1-BF77-430A-A452-18696685F7C7}
File Created Time : 9/23/2012 7:43:36 PM
CLSID Modified Time: 8/23/2013 8:36:01 PM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 2,288,288
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : ContextMenuHandler Class
Disabled : No
Type : Context Menu
Description : Apple Photostreams UI Shell Extension
Version : 7.15.7.1
Product Name : iCloud Control Panel
Company : Apple Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll
CLSID : {89D984B3-813B-406A-8298-118AFA3A22AE}
File Created Time : 8/11/2014 10:53:42 AM
CLSID Modified Time: 10/31/2014 10:56:07 PM
Microsoft : No
File Extensions : *
File Attributes : A
File Size : 1,130,280
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : DropboxExt
Disabled : No
Type : Context Menu
Description : Dropbox Shell Extension
Version : 1.0.0.24
Product Name : Dropbox
Company : Dropbox, Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Users\Paul\AppData\Roaming\Dropbox\bin\DropboxExt64.24.dll
CLSID : {FB314ED9-A251-47B7-93E1-CDD82E34AF8B}
File Created Time : 6/24/2014 5:04:54 PM
CLSID Modified Time: 7/23/2014 7:36:21 AM
Microsoft : No
File Extensions : Directory\Background, *, .lnk, Directory, lnkfile
File Attributes : A
File Size : 164,760
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : GDContextMenu Class
Disabled : No
Type : Context Menu
Description : Google Drive shell extension
Version : 1.18.7821.2489
Product Name : Google Drive
Company : Google
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Google\Drive\contextmenu64.dll
CLSID : {BB02B294-8425-42E5-983F-41A1FA970CD6}
File Created Time : 10/21/2014 5:52:26 PM
CLSID Modified Time: 11/9/2014 9:18:01 PM
Microsoft : No
File Extensions : *, .lnk, Directory, lnkfile
File Attributes : A
File Size : 141,640
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : IEContextMenu Class
Disabled : No
Type : Context Menu
Description : Norton Internet Security Shell Extension Module
Version : 21.6.0.32
Product Name : Norton Internet Security
Company : Symantec Corporation
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\NavShExt.dll
CLSID : {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}
File Created Time : 10/3/2014 9:10:50 AM
CLSID Modified Time: 4/5/2014 7:47:02 PM
Microsoft : No
File Extensions : *, Drive, file, Folder, opensearchfilefolderresult
File Attributes : AR
File Size : 267,080
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Incinerator Context Menu Handler
Disabled : No
Type : Context Menu
Description : iolo Incinerator ®
Version : 12.5.0.86
Product Name : Incinerator
Company : iolo technologies, LLC
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Windows\system32\Incinerator64.dll
CLSID : {E8215BEA-3290-4C73-964B-75502B9B41B2}
File Created Time : 6/28/2013 5:46:02 AM
CLSID Modified Time: 2/12/2014 9:54:22 AM
Microsoft : No
File Extensions : *, .lnk, Directory, lnkfile
File Attributes : A
File Size : 2,155,152
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Incinerator Junction Point Context Menu Handler
Disabled : No
Type : Context Menu
Description : iolo Incinerator ®
Version : 12.5.0.86
Product Name : Incinerator
Company : iolo technologies, LLC
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Windows\system32\Incinerator64.dll
CLSID : {9081C77F-9FAF-4551-A878-10A4249CD1FA}
File Created Time : 6/28/2013 5:46:02 AM
CLSID Modified Time: 2/12/2014 9:54:22 AM
Microsoft : No
File Extensions : .SendToIncinerator
File Attributes : A
File Size : 2,155,152
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : MShellExtMenu Class
Disabled : No
Type : Context Menu
Description : MagicISO Shell Extension Module
Version : 5, 3, 0, 198
Product Name : MagicISO Shell Extension Module
Company : MagicISO, Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\MagicISO\misosh64.dll
CLSID : {DB85C504-C730-49DD-BEC1-7B39C6103B7A}
File Created Time : 10/4/2014 6:41:04 PM
CLSID Modified Time: 10/4/2014 6:41:05 PM
Microsoft : No
File Extensions : *, Directory, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 43,520
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : NVIDIA CPL Context Menu Extension
Disabled : No
Type : Context Menu
Description : NVIDIA Display Shell Extension
Version : 344.65
Product Name : NVIDIA Shell Extensions
Company : NVIDIA Corporation
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Windows\system32\nvshext.dll
CLSID : {3D1975AF-48C6-4f8e-A182-BE0E08FA86A9}
File Created Time : 11/13/2014 11:57:26 AM
CLSID Modified Time: 11/13/2014 12:03:23 PM
Microsoft : No
File Extensions : Directory\Background
File Attributes : A
File Size : 61,640
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : RUShellExt Class
Disabled : No
Type : Context Menu
Description : Revo Uninstaller Pro Extension
Version : 1.0.0.3
Product Name : Revo Uninstaller Pro Extenison
Company : VS Revo Group
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files\VS Revo Group\Revo Uninstaller Pro\RUExt.dll
CLSID : {2C5515DC-2A7E-4BFD-B813-CACC2B685EB7}
File Created Time : 6/28/2013 8:26:20 PM
CLSID Modified Time: 6/28/2013 8:26:21 PM
Microsoft : No
File Extensions : .exe, .msi, exefile, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 123,120
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : Spybot-S&D Explorer Integration
Disabled : No
Type : Context Menu
Description : Windows Explorer context menu integration
Version : 2.3.39.113
Product Name : Spybot - Search & Destroy
Company : Safer-Networking Ltd.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Spybot - Search & Destroy 2\SDECon64.dll
CLSID : {44176360-2BBF-4EC1-93CE-384B8681A0BC}
File Created Time : 11/2/2014 6:40:12 PM
CLSID Modified Time: 11/2/2014 6:40:13 PM
Microsoft : No
File Extensions : *, Folder, opensearchfilefolderresult
File Attributes : A
File Size : 484,304
.NET Extension : No
Digital Signature :
==================================================
==================================================
Extension Name : STKContextMenu Class
Disabled : No
Type : Context Menu
Description : Send to Kindle Context Menu dll
Version : 1,0,1,240
Product Name : Send to Kindle
Company : Amazon.com, Inc.
My Computer : No
Desktop : No
Control Panel : No
My Network Places : No
Entire Network : No
Remote Computer : No
Filename : C:\Program Files (x86)\Amazon\SendToKindle\stkContextMenu_240.dll
CLSID : {90DD7445-E924-4c6e-92AC-01F8C3A7E0C7}
File Created Time : 11/4/2014 1:40:41 PM
CLSID Modified Time: 11/4/2014 1:40:41 PM
Microsoft : No
File Extensions : AllFilesystemObjects
File Attributes : A
File Size : 255,808
.NET Extension : No
Digital Signature :
==================================================
Windows Explorer folder context menu crash
