locked
Crash & Boot failure RRS feed

  • Question

  • I have been running Ms Windows Vista Home Premimu for about a month now and never had any problems. All fo a sudden by machine crashed and restarted itself with the following error message:

     

    Reboot and select proper boot device or insert boot media in selected device and press a key.

     

    I had not installed any new hardware or software so I am totally confused as to why this should happen after such a long trouble free period.

     

    ConRowXFire-eSATA2 Motherboard

    2GB RAM

    256MB ATI 1300 PCIE Graphic Card

    Emprex DVD Burner (on ATA)

    250GB Maxtor hardrive on SATA

    Pentium 4 (3.00Ghz)

    Windows Vista Premium (OEM)

     

    In Bios I have set it to compatible mode with SAT Port 0 for the harddrive and EIDE for the harddrive. I have had it set to enhance AHCI mode on a previous install and it also crashed on that overtime.

     

    I would really welcome any suggestions as I can find no reason why this should be happening.

     

    I am not sure if this helps but under the device manager and properties for DVD it displays CD-ROM I am not sure if this is normal as I get the other usual DVD options such as Region, etc..... and I have been burning DVDs without any problem for months. The system will always restart after a while if I just switch the machine off , leave it awhile and then restart, which would make you think it was related to overheating but then  why has this not happened before whne I have had the PC running for weeks at a time.

     

    Thanks

    Sunday, November 4, 2007 12:32 AM

Answers

  • Hello,

     

    Thank you for your posting.

     

    From the post, I understand that the problem to be: After you enable the AHCI mode during the last Windows Vista reinstallation, system restarts itself frequently. Besides, your DVD recorder is shown as CD-ROM. If I have misunderstood your concern, please let me know.

     

    Please note that AHCI is not designed by Microsoft. Therefore, this is actually not a Windows Vista issue, and we are not the best support resources.

     

    However, I’d love to list some articles for you and hope it may help. I highly recommend you to backup all your important data before trying any method included in the article. Besides, because AHCI is a configuration implemented when booting, you may need to reinstall your operating system for solidly fixing the problem.

     

     

    Information about AHCI

     

    Based on my research, AHCI is a new hardware mechanism designed by Intel. I’ve found a good article that may help you to know more about AHCI:

    http://en.wikipedia.org/wiki/Advanced_Host_Controller_Interface

     

    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

     

    Possible Method

     

    According to the article I listed above, the problem you countered may be described in the following KB article:

     

    SATA optical drives are not available after you start a Windows Vista-based computer.
    http://support.microsoft.com/?id=928253


    To download the hotfix mentioned in the KB article, please click the following URL, and fill the KB article Number with 928253https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

    For Further Support

    If the method above doesn’t work and issue still persists, it may be not a right article for this issue. You may need debugging and other deeper analysis, which is out of our support boundary, please contact Microsoft Customer Support Service (CSS) for further troubleshooting.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    We will mark this post as answer because it is not a Windows Vista issue. I really hope the problem will be resolved soon. Thanks!

     

    Regards,

    Lionel Chen

     

    Wednesday, November 7, 2007 2:17 AM

All replies

  •  

    Sorry I know I have made a a few typos. So I have corrected the most important information below.

     

    'In Bios I have set it to compatible mode with SAT Port 0 for the harddrive and EIDE for the DVD Drive. I have had it set to enhance AHCI mode on a previous install and it also crashed on that overtime.'
    Sunday, November 4, 2007 12:35 AM
  • Hello,

     

    Thank you for your posting.

     

    From the post, I understand that the problem to be: After you enable the AHCI mode during the last Windows Vista reinstallation, system restarts itself frequently. Besides, your DVD recorder is shown as CD-ROM. If I have misunderstood your concern, please let me know.

     

    Please note that AHCI is not designed by Microsoft. Therefore, this is actually not a Windows Vista issue, and we are not the best support resources.

     

    However, I’d love to list some articles for you and hope it may help. I highly recommend you to backup all your important data before trying any method included in the article. Besides, because AHCI is a configuration implemented when booting, you may need to reinstall your operating system for solidly fixing the problem.

     

     

    Information about AHCI

     

    Based on my research, AHCI is a new hardware mechanism designed by Intel. I’ve found a good article that may help you to know more about AHCI:

    http://en.wikipedia.org/wiki/Advanced_Host_Controller_Interface

     

    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

     

    Possible Method

     

    According to the article I listed above, the problem you countered may be described in the following KB article:

     

    SATA optical drives are not available after you start a Windows Vista-based computer.
    http://support.microsoft.com/?id=928253


    To download the hotfix mentioned in the KB article, please click the following URL, and fill the KB article Number with 928253https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

    For Further Support

    If the method above doesn’t work and issue still persists, it may be not a right article for this issue. You may need debugging and other deeper analysis, which is out of our support boundary, please contact Microsoft Customer Support Service (CSS) for further troubleshooting.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    We will mark this post as answer because it is not a Windows Vista issue. I really hope the problem will be resolved soon. Thanks!

     

    Regards,

    Lionel Chen

     

    Wednesday, November 7, 2007 2:17 AM
  • Thank you for your reply and I will certainly look at the SAT hot fix. I am not currently using AHCI and you are not able to change between the different settings without reinstalling the entire OS. The problem I have is that foir over a month my system has been running like a dream without any problems and then without warning it just crashes with the warning given in my original post. Restarting the system immediately is to no avail and you generally have to wait and then it will boot normally again. Currently my system seems to be stable again though. I am not sure what is causing this but I believe it is the combination of SATA and ATA Drives (HD and DVD). Thank you again for your response and I will look carefully at the articles you mentioned.

     

    Nico

     

    Wednesday, November 7, 2007 7:09 AM
  • Hello,

     

    I feel so happy that your system runs well again!

     

    Thank you for sharing your comments and issues when using Windows Vista. It will surely help more Vista users to enhance their understanding of Windows Vista.

     

    If you feel any other problem or difficulty in using Windows Vista, just feel free to tell us!

     

    Regards,

    Lionel Chen

     

    Wednesday, November 7, 2007 10:01 AM
  • The problem here is most likely a virus. I have it myself btw.

    I got trying to help a friend who had this problem to save the pictures on her harddrive. The result was me getting the virus myself. Tried a scan with nod32 that didn't find anything usefull. Any further help you could give would be nice.

     

     

    Saturday, December 8, 2007 9:57 PM
  • Hello,

     

    Thanks for your sharing!

     

    Some crash issues are possibly caused by virus, so scanning for virus is a helpful step for troubleshooting. However, if you like, please recommend your friend to switch off AHCI as a possible resolution too.  

     

    In the case in your computer, I wonder why you think the system is infected if the anti-virus software gives no result showing that.

     

    For your reference, I’d love to share Microsoft Security and Privacy Web site at:

     

    http://www.microsoft.com/security/

     

    This Web site offers various articles, updates, tips and tricks, and resources to protect both home and business computers from virus infection or attacks.

     

    If I misunderstood anything or you have anything unclear in this issue. Please let me know, I’m happy to be of further assistance!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, December 10, 2007 3:11 AM