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Problems Running Outlook 2019 X32 and Outlook 2010 X32 On Same User Same Computer RRS feed

  • Question

  • Windows 10 Pro X64
    Office Professional Plus 2010 X32
    Office Professional Plus 2019 X32

    I open Outlook 2019 and everything seems OK.  I read my mail.  Then I close it and open Outlook 2010.  All messages for approximately the last 30 days are marked as unread.  I close Outlook 2010 and open Outlook 2019 and see the same thing.

    What is going on and how do I stop it?


    http://www.saberman.com


    Saturday, February 16, 2019 8:44 PM

All replies

  • Hi saberman,

    Please try checking the the web mail and see if marking messages as read there can correct the problem.

    Then please keep in mind that although it is supported to install and run different versions of Office on a same computer, various issues might occur when using two versions of Office on the same PC. See this article for some of the potential issues when multiple versions of Outlook are installed on the same machine. Given this situation, it is suggested to only install one version of Office on a computer for better user experience. 

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, February 18, 2019 7:44 AM
  • "Note You cannot have two different versions of Outlook installed on the same computer if you are using .msi files to install the different Office versions."

    What does this mean?  Both of my Office installations were done from an ISO file.  The installations were done using an EXE.  The Office 2019 installation was done using setup32.exe in the Office folder of:
    en_office_professional_plus_2019_x86_x64_dvd_7ea28c99.iso


    http://www.saberman.com

    Monday, February 18, 2019 11:17 PM
  • Hi saberman,

    Click-to-run is widely introduced in Office 2013. And beginning in Microsoft Office 2019, the availability of Click-to-Run is expanded to all client products. So it's likely that you are running the MSI edition of Office 2010 and Click-to-Run edition of Office 2019 on your machine. In order to determine the version of your Office, you may go to File > Account in any of the Office applications. If you see an Office Updates section, the installation is C2R:

    Otherwise, it's an MSI edition.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 19, 2019 2:21 AM
  • I am totally confused.  I downloaded an ISO and installed from it.  I have the Click-to-Run item there.  How do I get a standalone version?  I cannot be tied to anything that requires internet access.

    http://www.saberman.com

    Tuesday, February 19, 2019 4:00 AM
  • I am totally confused.  I downloaded an ISO and installed from it.  I have the Click-to-Run item there.  How do I get a standalone version?  I cannot be tied to anything that requires internet access.

    http://www.saberman.com

    Hi saberman,

    Generally, an ISO file contains all the installer file needed, so you can install Office offline on a PC without connecting to the Internet. And once the Office is installed, you can use most features in Office applications without Internet.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 19, 2019 5:34 AM
  • You did not answer my question:
    " I downloaded an ISO and installed from it.  I have the Click-to-Run item there.  How do I get a standalone version? "

    Why does my installation still say: Click to run?


    http://www.saberman.com

    Tuesday, February 19, 2019 5:48 AM
  • You did not answer my question:
    " I downloaded an ISO and installed from it.  I have the Click-to-Run item there.  How do I get a standalone version? "

    Why does my installation still say: Click to run?


    http://www.saberman.com

    Based on my understanding, ISO is not conflicted with Click-to-Run. For your scenario, it seems that this is a Click-to-Run type of ISO. 

    Then sorry but generally we only focus on one question per thread. As actually this question is different from what is mentioned in the original thread, if you would like further assistance on this, it is recommended to post a new thread in order to avoid confusion. Thanks for your understanding. 

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 19, 2019 6:07 AM
  • >Based on my understanding, ISO is not conflicted with Click-to-Run. For your scenario, it seems that this is a Click-to-Run type of ISO. 
    I got this from the download site.  It didn't say anything about being Click-to-Run.  Where can I can a clean cd that installs a regular version that is not click to run?

    http://www.saberman.com

    Tuesday, February 19, 2019 7:00 AM
  • Hi saberman,

    If you mean Office 2019, I am afraid there is only Click-to-Run version of Office. According to the following official article, "Beginning in Office 2019, Office client applications will no longer be available in MSI format.".

    Office 2019 perpetual volume license products available as Click-to-Run

    And it says "these Office products now use Click-to-Run, instead of Windows Installer (MSI), as the installation technology" in the article below:

    Overview of Office 2019 (for IT Pros)

    May I know why you insists looking for an MSI edition of Office?

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 19, 2019 7:15 AM
  • What is the difference between an msi and a click to run version of office?  Do I have to switch my clients to another email client to allow them to work with only access to their email servers?  I.E. no access to the internet?

    http://www.saberman.com

    Tuesday, February 19, 2019 9:40 AM
  • What is the difference between an msi and a click to run version of office?  Do I have to switch my clients to another email client to allow them to work with only access to their email servers?  I.E. no access to the internet?

    http://www.saberman.com

    Click-to-Run and MSI are just two different installing methods. If you install Office by using MSI, you have to wait until the whole Office product is installed before you can open and start to use the product. While Click-to-Run is a Microsoft streaming and virtualization technology, it allows you to open and start to use the product before the whole product is installed.

    So if you have been working smoothly with an MSI edition of Office, theoretically there is no need to worry about the Click-to-run edition of Office. However, as regards to the email client, do you mean you only need to view messages locally? If this is the case, it is supported to use Outlook offline regardless of the C2R or MSI edition. But if you need to send and receive messages, I am afraid all kinds of email clients requires the Internet connection for this function to operate.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, February 20, 2019 6:39 AM
  • I have the Update entry but I think that is because I have Windows Update set to update applications.

    OTOH, it says Click-to-run.

    I installed from an ISO.  I did not install from a click to run.  Why does it say Click-to-run?

    Do I have to uninstall Office 2019 and then reinstall using some other method to get rid of the Click-to-run designation? 


    http://www.saberman.com



    • Edited by saberman Thursday, February 21, 2019 6:31 AM
    Thursday, February 21, 2019 6:27 AM
  • "The biggest change since Office 2016 is that the installation technology used by the new volume licensed versions of Office is Click-to-Run, instead of Windows Installer (MSI). Click-to-Run has been the installation technology for most Office products since the release of Office 2013."

    Please confirm that Office 2013 and later cannot be used in a secure environment -- i.e. no Internet access.  I have to start moving my clients to another set of products.


    http://www.saberman.com

    Thursday, February 21, 2019 6:54 AM
  • Hi saverman,

    According to Office 2019 perpetual volume license products available as Click-to-Run, "There will be no MSI releases for any Office client apps from 2019 onwards. All new Office client apps, including Visio and Project, will be distributed as Click-to-Run exclusively. " So I am afraid there is no MSI edition of Office 2019 available.

    Not quite clear about what you mean by "in a secure environment", but regarding Internet access, hopefully you can find the information in the article below helpful:

    Office 2019 Commercial for Windows and Mac frequently asked questions

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, February 22, 2019 7:30 AM
  • >distributed as Click-to-Run exclusively
    I am confused by what Microsoft means by Click-to-Run.  I thought Click-to-Run meant you click on a link that brought the product down in real time to run it. I installed offline from an ISO image.

    So what changed?


    http://www.saberman.com

    Friday, February 22, 2019 9:53 PM
  • >distributed as Click-to-Run exclusively
    I am confused by what Microsoft means by Click-to-Run.  I thought Click-to-Run meant you click on a link that brought the product down in real time to run it. I installed offline from an ISO image.

    So what changed?


    http://www.saberman.com

    Hi Saberman,

    Actually, it's supported to install an Click-to-Run edition of Office offline. But the installer file needs to be downloaded when connected to the internet. For your scenario, the ISO image contains the installer file, so that you can click the setup.exe file to install Office when you are offline. You may refer to the information in the linke below for more explanation about how it works.

    Use the Office offline installer

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 26, 2019 5:01 AM
  • >Actually, it's supported to install an Click-to-Run edition of Office offline.
    What is the difference between a 2019 Click-to-Run and an old 2010 version from a usage point of view?  That is except for the fact that you don't have an offline help file for the products or at least for Outlook 2019.

    http://www.saberman.com

    Tuesday, February 26, 2019 6:49 AM