[Case Sharing] Cannot login to Outlook in Huawei EMUI 10
General discussion
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This post explains how to troubleshoot failing to login to Outlook in Huawei EMUI 10.
Issue Description
End users with Huawei EMUI 10 are kicked out of Outlook with the following prompt.
Cause
“Your organization has removed its data associated with this app because the microsoft intune company portal data or application was removed” message was triggered because of a Wipe is initiated from MAM policy.
Why is a Wipe request is initiated? Because the MAM policy specifies 90 days offline period before wiping the corporate data.
Normally, Huawei devices have very strict battery optimization and background process killing policies. Therefore, for company portal, outlook and authenticator app can work properly on Huawei devices, it is necessary to do the following configurations so that the device can still check in with Intune regularly. Or the device will be considered offline and became non-compliant after 30 days and MAM protected app wiped after 90 days.
- Open Company Portal app, top left corner, settings, turn off Battery optimization.
- Open Phone Settings, Application, Application startup management, find Company Portal, Outlook, Authenticator(if installed), turn on manual management (allow self -start, allow triggered start, allow backend running) for these apps.
Resolution
Reference
App protection policies overview
https://docs.microsoft.com/en-us/intune/apps/app-protection-policy
Hope the above information can be helpful. If you need further assistance on this issue, feel free to post a question via clicking "Ask a question" at the top left of this page, we will try our best to help you!
- Edited by ForumFAQ Monday, February 24, 2020 8:41 AM
