none
Win 7 bsod dmp files RRS feed

  • Question

  • https://skydrive.live.com/embedicon.aspx/.Public?cid=b40d5d833b083140&sc=documents

    The link above is to my uploaded minidump files I get on my Win 7 machine while running MSAccess

    I am having a difficult time figuring out why I keep getting BSOD.  Any ideas?

    Thanks!

    Monday, June 27, 2011 10:38 PM

All replies

  • OS Name Microsoft Windows 7 Professional
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name CPD112
    System Manufacturer Hewlett-Packard
    System Model HP Compaq 8100 Elite CMT PC
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz, 2933 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard 786H1 v01.05, 6/9/2010
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    Monday, June 27, 2011 11:10 PM
  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, June 30, 2011 7:14 AM
    Moderator