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Unable to connect in some hotels (even though the wifi icon says connected) but can connect fine in others

    Question

  • I'm running 8.1. In some hotels I access their wifi and the icon says connected, but its not. No splash screen or anything. Other hotels and places I connect without any trouble when the icon says connected. What can I do? I deleted previous connections that I will not use again.

    Thank you.

    Wednesday, June 08, 2016 4:23 PM

Answers

  • Hi,

    As I know, some hotel's wifi need authentication even you get connected, you may have to open an IE page and input the authentication information or dynamic identify code.

    Have you contact the hotel server about this issue?

    Since it's difficult to troubleshoot with different situation, would you please provide more information when you encounter this issue?

    Results about running following commands:

    ipconfig /all

    Ping IP (the IP of the hotel default gateway)

    nslookup www.google.com


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, June 09, 2016 5:07 AM
    Moderator

All replies

  • Hi,

    As I know, some hotel's wifi need authentication even you get connected, you may have to open an IE page and input the authentication information or dynamic identify code.

    Have you contact the hotel server about this issue?

    Since it's difficult to troubleshoot with different situation, would you please provide more information when you encounter this issue?

    Results about running following commands:

    ipconfig /all

    Ping IP (the IP of the hotel default gateway)

    nslookup www.google.com


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, June 09, 2016 5:07 AM
    Moderator
  • Thanks for your thoughts. If I'm in a hotel where I can not connect how can I run the ping?

    I was in an airport wher I could not connect and others were so I ran the Windows diagnostic and following are the results, thank you for your help,

    Windows Network Diagnostics

    Publisher details

    Issues found

    Windows can't communicate with the device or resource (primary DNS server)

    Windows can't communicate with the device or resource (primary DNS server)

    The device or resource is not responding to requests.

    Detected

    Contact your network administrator or Internet service provider (ISP)

    Completed

    Issues found

    Detection details

    6

    Windows can't communicate with the device or resource (primary DNS server)

    Detected

    The device or resource is not responding to requests.

    Contact your network administrator or Internet service provider (ISP)

    Completed

    Windows can't communicate with the device or resource (primary DNS server). If you are at home, contact your ISP. Otherwise, contact your network administrator for assistance.

    Detection details

    Diagnostics Information (Network Adapter)

    Details about network adapter diagnosis:

    Network adapter Wi-Fi driver information:

       Description . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter

       Manufacturer  . . . . . . . . . : Qualcomm Atheros Communications Inc.

       Provider  . . . . . . . . . . . : Qualcomm Atheros Communications Inc.

       Version   . . . . . . . . . . . : 10.0.0.260

       Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem3.inf

       Inf File Date . . . . . . . . . : Wednesday, August 14, 2013  8:42:44 AM

       Section Name  . . . . . . . . . : ATHR_DEV_OS61_CUS198_1.ndi

       Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_21261a3b

       Instance Status Flags . . . . . : 0x180200a

       Device Manager Status Code  . . : 0

       IfType  . . . . . . . . . . . . : 71

       Physical Media Type . . . . . . : 9

    Diagnostics Information (Wireless Connectivity)

    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed

     Interface GUID: c019e0f6-1c44-4b89-9123-a63523132e85

     Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter

     Interface type: Native WiFi

    Connection incident diagnosed

     Auto Configuration ID: 2

     Connection ID: 2

    Connection status summary

     Connection started at: 2016-06-17 14:51:09-865

     Profile match: Success

     Pre-Association: Success

     Association: Success

     Security and Authentication: Success

    List of visible access point(s): 6 item(s) total, 6 item(s) displayed

            BSSID          BSS Type PHY   Signal(dB)     Chnl/freq    SSID

    -------------------------------------------------------------------------

    D0-95-C7-46-32-4F      Infra   <unknown>     -65            1       Verizon-291LVW-324F

    2E-30-21-4F-BF-4E      Infra   <unknown>     -71            6       Mon’s iPhone

    00-15-FF-B8-1D-D8      Infra   <unknown>     -53            6       Verizon-MiFi6620L-1DD8

    EE-29-F5-4C-8A-0A      Infra   <unknown>     -75            11      iPhone

    00-15-FF-98-0B-CD      Infra   <unknown>     -54            11      Verizon-MiFi6620L-0BCD

    58-20-B1-12-C1-90      Infra   <unknown>     -53            11      LRNAFreeWiFi

    Connection History

     Information for Auto Configuration ID 2

      List of visible networks: 6 item(s) total, 6 item(s) displayed

      BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

      ------------------------------------------------------------------------------

      Infra <unknown>     Yes            70      Yes            Verizon-291LVW-324F

      Infra <unknown>     Yes            58      Yes            Mon’s iPhone

      Infra <unknown>     Yes            94      Yes            Verizon-MiFi6620L-1DD8

      Infra <unknown>     Yes            50      Yes            iPhone

      Infra <unknown>     Yes            92      Yes            Verizon-MiFi6620L-0BCD

      Infra <unknown>     No             96      Yes             LRNAFreeWiFi

      List of preferred networks: 19 item(s)

       Profile: Quality inn & Suites

        SSID: Quality inn & Suites

        SSID length: 20

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: Quality Inn & Suites

        SSID: Quality Inn & Suites

        SSID length: 20

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: Holiday Inn Express

        SSID: Holiday Inn Express

        SSID length: 19

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: attwifi-24

        SSID: attwifi-24

        SSID length: 10

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

           Profile: ATL Free Wi-Fi

        SSID: ATL Free Wi-Fi

        SSID length: 14

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: QualityInn WiFi

        SSID: QualityInn WiFi

        SSID length: 16

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: QualityInn WiFi

        SSID: QualityInn WiFi

        SSID length: 15

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       


    scott jones

    Saturday, June 18, 2016 8:20 AM
  • continued:

    Profile: ATT4n7F237

        SSID: ATT4n7F237

        SSID length: 10

        Connection mode: Infra

        Security: Yes

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: NETGEAR56

        SSID: NETGEAR56

        SSID length: 9

        Connection mode: Infra

        Security: Yes

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: Quality Inn

        SSID: Quality Inn

        SSID length: 11

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028002

       Profile: CLT Free WiFi

        SSID: CLT Free WiFi

        SSID length: 13

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: Scott’s iPhone

        SSID: Scott’s iPhone

        SSID length: 16

        Connection mode: Infra

        Security: Yes

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: LRNAFreeWiFi

        SSID: LRNAFreeWiFi

        SSID length: 12

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: LAQUINTA WIFI

        SSID: LAQUINTA WIFI

        SSID length: 13

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028002

       Profile: HP-Print-C7-LaserJet M1217

        SSID: HP-Print-C7-LaserJet M1217

        SSID length: 26

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: attwifi

        SSID: attwifi

        SSID length: 7

        Connection mode: Infra

        Security: No

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028001

       Profile: HOME-8F3C

        SSID: HOME-8F3C

        SSID length: 9

        Connection mode: Infra

        Security: Yes

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028002

       Profile: Muz

        SSID: Muz

        SSID length: 3

        Connection mode: Infra

        Security: Yes

        Set by group policy: No

        Connect even if network is not broadcasting: No

        Connectable: No

         Reason: 0x00028002

     Information for Connection ID 2

     Connection started at: 2016-06-17 14:51:09-865

      Auto Configuration ID: 2

      

    Profile: LRNAFreeWiFi

      SSID: LRNAFreeWiFi

      SSID length: 12

      Connection mode: Infra

      Security: No

      Pre-Association and Association

       Connectivity settings provided by hardware manufacturer (IHV): No

       Security settings provided by hardware manufacturer (IHV): No

       Profile matches network requirements: Success

       Pre-association status: Success

       Association status: Success

        Last AP:  58-20-b1-12-c1-90

      Security and Authentication

       Configured security type: Open

       Configured encryption type: None

       802.1X protocol: No

       Key exchange initiated: Yes

        Unicast key received: No

        Multicast key received: No

       Number of security packets received: 0

       Number of security packets sent: 0

       Security attempt status: Success

     Connectivity

       Packet statistics

        Ndis Rx: 532

        Ndis Tx: 0

        Unicast decrypt success: 0

        Multicast decrypt success: 0

        Unicast decrypt failure: 0

        Multicast decrypt failure: 0

        Rx success: 846

        Rx failure: 212

        Tx success: 94

        Tx failure: 0

        Tx retry: 8

        Tx multiple retry: 4

        Tx max lifetime exceeded: 0

        Tx ACK failure: 195

       Roaming history: 0 item(s)

     Information for Auto Configuration ID 1

      List of visible networks: 8 item(s) total, 8 item(s) displayed

      BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

      ------------------------------------------------------------------------------

      Infra <unknown>     Yes            98      Yes            Verizon-291LVW-324F

      Infra <unknown>     Yes            46      Yes            Mon’s iPhone

      Infra <unknown>     Yes            90      Yes            Verizon-MiFi6620L-1DD8

      Infra <unknown>     Yes            84      Yes            iPhone

      Infra <unknown>     Yes            94      Yes            Verizon-MiFi6620L-0BCD

      Infra <unknown>     No             100     Yes             LRNAFreeWiFi

      Infra <unknown>     Yes            56      Yes            Verizon BlackBerry SQC100-3 1903

      Infra <unknown>     Yes            44      Yes             HGTRAINING

      List of preferred networks: 19 item(s)

       Profile: Quality inn & Suites

        SSID: Quality inn & Suites

        SSID length: 20

        Connect

    Diagnostics Information (Wireless Connectivity)

    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration

     Initialize status: Success

    Information for connection being diagnosed

     Interface GUID: c019e0f6-1c44-4b89-9123-a63523132e85

     Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter

     Interface type: Native WiFi

    Result of diagnosis: There may be problem

    Diagnostics Information (Wireless Network Adapter)

    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native WiFi MSM

     Initialize status: Success

    Information for connection being diagnosed

     Interface GUID: c019e0f6-1c44-4b89-9123-a63523132e85

     Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter

     Interface type: Native WiFi

     Profile: LRNAFreeWiFi

     SSID: LRNAFreeWiFi

     SSID length: 12

     Connection mode: Infra

     Security: No

     Connect even if network is not broadcasting: No

    Result of diagnosis: There may be problem

    Network Diagnostics Log

    File Name:

    A9E70D0F-0B0B-4D3A-A774-6023B49BEEB3.Diagnose.0.etl

    Other Networking Configuration and Logs

    File Name:

    NetworkConfiguration.cab

    Collection information

    Computer Name:

    SCOTT

    Windows Version:

    6.3

    Architecture:

    x64

    Time:

    Friday, June 17, 2016 2:52:28 PM

    Publisher details

    Windows Network Diagnostics

    Detects problems with network connectivity.

    Package Version:

    1.0

    Publisher:

    Microsoft Windows


    thanks


    scott jones

    Saturday, June 18, 2016 8:21 AM