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Blue screen errors RRS feed

  • Question

  • Contant problems with errors 0x0000007a and 0x00000077 keep reading issues but to technical for me "old age beginner" have tried to download microsoft fix, but this failed to unzip and open a file. Any suggestions Andydick
    andydick
    Sunday, August 28, 2011 12:07 PM

Answers

  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, September 2, 2011 8:24 AM
    Moderator

All replies

  • Hello,

    Bug Check Code 0x7a: http://msdn.microsoft.com/en-us/library/ff559211(v=VS.85).aspx

    Bug Check Code 0x77: http://msdn.microsoft.com/en-us/library/ff559197(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

     

    Sunday, August 28, 2011 6:24 PM
  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, September 2, 2011 8:24 AM
    Moderator