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Outlook 2013 always fail to start with “Microsoft Outlook has stopped working" RRS feed

  • Question

  • Hi all,

    i have just upgrade my outlook from 2010 to 2013(all 32bit), but outlook always fail to start with the following error, can any one can help me out?

    BTW: i can start outlook in safe mode.

    Log Name:      Application
    Source:        Application Error
    Date:          11/21/2013 3:29:33 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      PC087
    Description:
    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Exception code: 0xc0000005
    Fault offset: 0x005ace0b
    Faulting process id: 0x2230
    Faulting application start time: 0x01cee68b6be66951
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Report Id: aa0fff44-527e-11e3-ac00-cc52af80d883
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-11-21T07:29:33.000000000Z" />
        <EventRecordID>592099</EventRecordID>
        <Channel>Application</Channel>
        <Computer>PC087</Computer>
        <Security />
      </System>
      <EventData>
        <Data>OUTLOOK.EXE</Data>
        <Data>15.0.4420.1017</Data>
        <Data>506734e2</Data>
        <Data>OUTLOOK.EXE</Data>
        <Data>15.0.4420.1017</Data>
        <Data>506734e2</Data>
        <Data>c0000005</Data>
        <Data>005ace0b</Data>
        <Data>2230</Data>
        <Data>01cee68b6be66951</Data>
        <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
        <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
        <Data>aa0fff44-527e-11e3-ac00-cc52af80d883</Data>
      </EventData>
    </Event>

    Thursday, November 21, 2013 7:37 AM

Answers

  • Hi,

    I recommend you to make a clean boot to check if this issue persists. if not, it's related with startup or services. and then disable this root cause step bu step.

    Also The usual troubleshooting still applies:

    http://www.howto-outlook.com/faq/outlookdoesntstart.htm

    Thanks!


    Andy Altmann
    TechNet Community Support

    • Marked as answer by 暁北 Thursday, November 28, 2013 3:57 PM
    Monday, November 25, 2013 8:15 AM

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