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SS on vista RRS feed

  • Question

  •  

    I installed SS on vista sp1.  When trying to use the config utility, it will error out.  Here is what I get.

     

     

    Log Name:      Application
    Source:        Application Error
    Date:          8/18/2008 7:55:35 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      XXXXXXXX
    Description:
    Faulting application SCTUI.exe, version 5.1.2600.4364, time stamp 0x48407436, faulting module RPCRT4.dll, version 6.0.6001.18051, time stamp 0x48002c9c, exception code 0xc0000005, fault offset 0x00068d9e, process id 0xfec, application start time 0x01c9013a0ed2f43f.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2008-08-18T13:55:35.000Z" />
        <EventRecordID>12559</EventRecordID>
        <Channel>Application</Channel>
        <Computer>XXXXXXXX</Computer>
        <Security />
      </System>
      <EventData>
        <Data>SCTUI.exe</Data>
        <Data>5.1.2600.4364</Data>
        <Data>48407436</Data>
        <Data>RPCRT4.dll</Data>
        <Data>6.0.6001.18051</Data>
        <Data>48002c9c</Data>
        <Data>c0000005</Data>
        <Data>00068d9e</Data>
        <Data>fec</Data>
        <Data>01c9013a0ed2f43f</Data>
      </EventData>
    </Event>
    Monday, August 18, 2008 2:02 PM

Answers

  •  

     

    I suggest first use the following method to check the file RPCRT4.dll:

     

    1.       Go to Start, type CMD under "Start Search" and press Enter.

    2.       Use the command to check the file: sfc /verifyfile=C:\Windows\System32\RPCRT4.dll

    3.       Let's see if it finds any integrity violation.

     

    If not, let's reinstall Windows SteadyState and check the result.

    Thursday, August 21, 2008 3:03 AM
    Moderator

All replies

  •  

    Based on the information, this issue should be caused by RPCRT4.dll. Before we go further, please help to confirm the following points:

     

    1.       Which config utility are you try to run? Msconfig?

    2.       Does the issue occur on all users on the computer?

    3.       Does the issue occur on non-restricted users or administrator accounts?  

    Wednesday, August 20, 2008 5:22 AM
    Moderator
  • 1. I was working in the Steady State GUI config
    2. It was on the administrator account that configs steady state, no restictions on this account.
    3. See #2
    Wednesday, August 20, 2008 4:08 PM
  •  

     

    I suggest first use the following method to check the file RPCRT4.dll:

     

    1.       Go to Start, type CMD under "Start Search" and press Enter.

    2.       Use the command to check the file: sfc /verifyfile=C:\Windows\System32\RPCRT4.dll

    3.       Let's see if it finds any integrity violation.

     

    If not, let's reinstall Windows SteadyState and check the result.

    Thursday, August 21, 2008 3:03 AM
    Moderator