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  • Question

  • My computer has Windows Vista, and will not start in "normal mode", can someone help me?
    Friday, September 24, 2010 2:01 AM

Answers

  • Albert,

    have you tried booting to Repair My Computer with the Vista DVD that you got with the computer?

    http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions

    Have you tried using a System Restore to a previous point in time to when the issue wasn't occuring?

    http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore

    Friday, September 24, 2010 8:19 PM
  • Hi,

    When did this issue begin to occur? Can you associate with any software\hardware change?

    This issue can occur due to hardware or software conflictions. Let us try the steps below to narrow down the cause of the issue. Please check if we can boot in Win7 normally:

     

    Device Clean Boot
    ==============
    In this situation, your system will only have the basic hardware devices and it should be more stable. If it is inconvenient to unplug the devices, we can disable them in Device Manager. Please refer to the following steps:
     
    1. Click "Start", type "DEVMGMT.MSC" in the Search textbox and press Enter.
    2. Expand "Sound, video and game controllers".
    3. Right click on your Sound Card, select "Properties"
    4. Click "Driver" tab, click Disable (Disable the selected device). Click OK
    5. Please use the same method to disable other hardware such as: Modem, network card, CD-R drive. Please note some devices such as video adapter are not available to be disabled.
    6. Please restart the computer. Can we boot in Windows Vista properly? If so, please continue prepare a clean boot to troubleshoot.

     

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, September 27, 2010 9:36 AM
    Moderator

All replies

  • Albert,

    have you tried booting to Repair My Computer with the Vista DVD that you got with the computer?

    http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions

    Have you tried using a System Restore to a previous point in time to when the issue wasn't occuring?

    http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore

    Friday, September 24, 2010 8:19 PM
  • Hi,

    When did this issue begin to occur? Can you associate with any software\hardware change?

    This issue can occur due to hardware or software conflictions. Let us try the steps below to narrow down the cause of the issue. Please check if we can boot in Win7 normally:

     

    Device Clean Boot
    ==============
    In this situation, your system will only have the basic hardware devices and it should be more stable. If it is inconvenient to unplug the devices, we can disable them in Device Manager. Please refer to the following steps:
     
    1. Click "Start", type "DEVMGMT.MSC" in the Search textbox and press Enter.
    2. Expand "Sound, video and game controllers".
    3. Right click on your Sound Card, select "Properties"
    4. Click "Driver" tab, click Disable (Disable the selected device). Click OK
    5. Please use the same method to disable other hardware such as: Modem, network card, CD-R drive. Please note some devices such as video adapter are not available to be disabled.
    6. Please restart the computer. Can we boot in Windows Vista properly? If so, please continue prepare a clean boot to troubleshoot.

     

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, September 27, 2010 9:36 AM
    Moderator