SCSM 2012 R2 HTML 5 Web Portal: Cannot login using domain account RRS feed

  • Question

  • Hi,

    I encountered issue in my Web Portal. I can only login using the Admin Account. When I tried to login using my domain account, I cannot be able to login.

    I got this error:



    An error occurred while processing your request.


    Tuesday, September 19, 2017 7:06 AM


  • I fixed this issue by making Basic Authentication as Enabled and Windows Authentication Disabled.

    Because our Service Manager and Self Service Portal are in different server, so our deployment topology is Stand-Alone Self Service Portal Deployment


    • Marked as answer by newbee_scsm Tuesday, September 19, 2017 9:44 AM
    Tuesday, September 19, 2017 9:44 AM