Hi,
IE issue can be caused by several factors such as third party add-ons, programs.
To troubleshoot this issue, I suggest performing the following steps:
Reset IE
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Note: the following steps will remove all of installed add-ons and reset IE to default settings. We need to reinstall the add-ons after resetting.
1. Click "Start", type "inetcpl.cpl" (without quotation marks) into “Search” bar and press "Enter" to open the “Internet Options” window.
2. Switch to the "Advanced" tab.
3. Click "Reset…" to reset Internet Explorer settings.
4. Check "Delete personal settings" box and click "Reset" to confirm the operation.
5. Click "Close" when the resetting process is complete.
6. Close the Internet Explorer window and restart IE to check the issue.
If the issue persists, try Clean Boot mode.
If it does not work, you can collect HiJackThis log and upload it to the http://skydrive.live.com/ using your Live ID and I will check it:
Collect HiJackThis log
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1. Please download HijackThis from the following link:
http://www.techspot.com/download317.html
Please Note: The third-party products discussed here are manufactured by vendors independent of Microsoft. We make no warranty, implied or otherwise, regarding these products' performance or reliability.
2. Right click the downloaded “HJTInstall.exe” file and choose "Run as administrator".
3. Click the "Do a system scan and save a logfile" Button.
4. A Notepad window will appear, please click “File”, “Save As...” to save it as HJT.log (or other file name you like) on the Desktop
Vivian Xing - MSFT
