Issues in sharing with external resources RRS feed

  • Question

  • Hi,

    We have recently migrated to Sharepoint 2016 from Google Drive. Now we are trying to share files/folders with external resources of the organisation. But we are facing multiple challenges. 

    On of the major issue that we are facing is that many times, user sees the below error message "Invitation has already accepted by another account".

    On browsing on few forums, I found that it may be because another Microsoft Live ID has been logged in already and the link was accepted automatically but it is not eh case always. 

    I also tried asking external users to clear their cache on regular basis but this also doesn't work.

    This is a big concern for us.

    At times we also get an error that external account 'can't be found in our directory' however we had already shared files with the same user earlier.. As shown in second image below.

    Can someone please explain these two errors and how to resolve these.

    Thanks in advance

    Deepak Kumar

    Tuesday, September 6, 2016 6:27 AM

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