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System Crash Dump Error RRS feed

  • Question

  • I've had my computer for almost a year and am currently running Vista.  I have recieved a few system crash dump errors and my computer is telling me some of my hardware may be faulty.  Everything is original and before I send it back for 2-4 weeks, I'd like to know if this is a software problem that anywayone is aware of, or if I am going to have to wait out the month i send it back for.  I know there are some compatibility issues with Vista and certain hardware, but I'm not sure if it would cause this or not.  Thanks.

    Monday, March 31, 2008 8:24 PM

Answers

  • Hello Bradley,

     

    For system crash issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I’d love to suggest you update drivers at least for core components of your computer, including BIOS and motherboard.

     

    Besides, to exclude 3rd party applications or services as a possible cause, you may also try to perform a clean boot:

     

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

     

    If the problem persists, let me know your system information, to see if there are something incompatible with Windows Vista, which may lead to these crash issues.

     

    Cheers,

    Lionel

     

    Wednesday, April 2, 2008 6:20 AM

All replies

  • Hello Bradley,

     

    For system crash issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I’d love to suggest you update drivers at least for core components of your computer, including BIOS and motherboard.

     

    Besides, to exclude 3rd party applications or services as a possible cause, you may also try to perform a clean boot:

     

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

     

    If the problem persists, let me know your system information, to see if there are something incompatible with Windows Vista, which may lead to these crash issues.

     

    Cheers,

    Lionel

     

    Wednesday, April 2, 2008 6:20 AM
  • I actually haven't had the problem since I stopped playing an online game.  I tried the things you said but nothing surfaced.  Thanks for the help, and hopefully the problem is long gone.

    Friday, April 4, 2008 10:46 PM
  • Hello Bradley,

     

    Thanks for the update. Based on my experience about hardware issues, video cards generally hold lists of supportable games. Running games that are out of this list may cause unexpected issues. To get the supportable list, you may go to the video card manufacturer’s website or call its support service center to acquire this information.

     

    I hope the issue can be thoroughly resolved soon!

     

    Cheers,

    Lionel

     

    Monday, April 7, 2008 3:15 AM