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Windows Experience Index does Not working........ RRS feed

  • Question

  • Don't know why my experience index not working after I put a new RAM module in my desktop PC....it saying "The Windows Experience Index is not applicable while on Batteries" ...but it's working on AC power supply....please someone help me!!!!!



    Friday, July 12, 2013 2:53 PM

Answers

  • sfc /scannow command solved my problem......thanks for all replies...
    Friday, July 19, 2013 2:43 PM

All replies

  • please open the file "C:\Windows\Performance\WinSAT\winsat.log" and look for errors. Which error do you see in the log file?



    "A programmer is just a tool which converts caffeine into code"

    Friday, July 12, 2013 8:17 PM
    Answerer
  • Hi,

    Please ensure BIOS and drivers are up-to-date. If possible, please update BIOS and chipset driver and check again.

    Thanks.


    Nicholas Li
    TechNet Community Support

    Tuesday, July 16, 2013 10:45 AM
  • Hi,

    Please ensure BIOS and drivers are up-to-date. If possible, please update BIOS and chipset driver and check again.

    Thanks.



    All drivers on my PC are up to date.....also updated the bios but still its not working!!!!!!
    Wednesday, July 17, 2013 10:00 AM
  • please upload the log, otherwise I can't see the cause.

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, July 17, 2013 7:50 PM
    Answerer
  • sfc /scannow command solved my problem......thanks for all replies...
    Friday, July 19, 2013 2:43 PM
  • sfc /scannow command solved my problem......
    ok, so you had damaged Windows system files which causes the issue. Nice to see that it is fixed now :)

    "A programmer is just a tool which converts caffeine into code"

    Friday, July 19, 2013 7:06 PM
    Answerer