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Going from Software VSS provider to EMC hardware VSS provider, backup fails on Server 2003 RRS feed

  • Question

  • Hi

    After implenting EMC's hardware VSS provider instead of using the Software provider my CSV backup of Window Server 2003 virtual machines fails, the Server 2008 and server 2012 backup like a charm.

    the following errors are logged on the Guest servers (W2k3):

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12310
    Date:  22-02-2013
    Time:  11:52:01
    User:  N/A
    Computer: X
    Description:
    Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out. Error context: DeviceIoControl(\\?\Volume{3ee914de-f46a-11dd-8b70-806e6f6e6963} - 000001C0,0x0053c010,00037630,0,00038638,4096,[0]).

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12298
    Date:  22-02-2013
    Time:  11:52:11
    User:  N/A
    Computer: X
    Description:
    Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3ee914de-f46a-11dd-8b70-806e6f6e6963}\. The volume index in the shadow copy set is 0. Error details: Open[0x00000000], Flush[0x00000000], Release[0x80042314], OnRun[0x00000000].

    my setup is as following

    DPM 2012 SP1

    VMM 2012 SP1

    Hyper-v 2008 R2 Cluster

    Hope someone can help.

    kind regards

    Bjarke Fogh

    Friday, February 22, 2013 12:15 PM

All replies

  • HI,

    I don't see the correlation of using hardware provider on Host and VSS errors in Windows 2003 gusts, however, can't ignore the experience. Perhaps is an overall performance issue now that parallel backups can be performed.

    Be sure you have the following fixes inside the Windows 2003 guests.

    934016 - Availability of Windows Server 2003 Post-Service Pack 2 COM+ 1.5 Hotfix Rollup Package 12
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;934016

    KB965230  FIX: The COM+ Event System does not deliver timely or reliable statistics to subscribers of the IComTrackingInfoEvents event interface in Windows Server 2003
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;965230

    kb968447  The COM+ Event System stops processing the query for matching subscriptions when it detects a corrupted subscription on a Windows Server 2003-based computer 
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;968447


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    Friday, February 22, 2013 7:38 PM
    Moderator